Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
Proactively build and maintain a strong working relationship with the ISR team
Proactively build and maintain a strong working knowledge of strategic OEM products and services (Cisco - CCW)
In-depth knowledge and use of various tools, processes and partner-facing applications to build and validate technical configurations
Working knowledge of Direct and Indirect sources of supply and associated quote and order processes
Proactively leverage product promotions and rebate incentives
Ability to recognize an opportunity to upsell or attach services
Proactively create, maintain, and provide detailed quote and order management reports to key stakeholders
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Relevant experience should be 10 plus years
Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
Proactively build and maintain a strong working knowledge of assigned accounts
Proactively build and maintain a strong working knowledge of strategic OEM products and services
In-depth knowledge and use of WWT tools, processes and partner facing applications to build and validate technical configurations • Working knowledge of Direct and Indirect sources of supply and associated quote and order processes • Proactively leverage product promotions and rebate incentives • Working knowledge of partner registration process • Ability to recognize an opportunity to upsell or attach services • Proactively provide detailed quote and order management reports to key stakeholders
Assist, mentor, and onboard new sales ops employees Personal Attributes:
Ability to build and maintain strong relationships both inside and outside the organization
Excellent communication skills
Strong organizational skills
Capability to multi-task and respond to change
Perform duties with accuracy and with strong degree of urgency
Ability to prioritize and perform work in a timely manner