Description:
JOB PURPOSE:
Responsible for providing leadership and direction for service lines within the IS Technical Services
teams. This position is responsible for the design, evaluation, project planning, implementation and
support of Piedmont Healthcare infrastructure for the networking, server, and storage service lines.
Primary focus/responsibility is to direct and manage work and operations of the Network and
Infrastructure Teams that provides services to every Piedmont Healthcare facility. Directs the Manager of
Networking and Manager of IT Infrastructure and leads with the duties of managing the daily operations of
the staff involved in providing administration of IT infrastructure including wireless networks, WAN, LAN,
switch/route, network and server virtualization (VMWare NSX), public cloud, firewalls, cabling
infrastructure, construction projects, web filters, storage, compute, equipment and environments.
Accountable to execute and deliver on strategy and metrics within span of control and provides input into
strategy development as appropriate. Responsible for managing contracts with multiple vendors, life
cycles of Infrastructure, Infrastructure applications, devices, requests for proposals, capacity, response
time, Network up time, redundant backup designs, performance and quality.
MINIMUM EDUCATION REQUIRED:
Bachelors degree from an accredited college or university with major course work in computer
technology or science, business administration, or a closely related field is required.
MINIMUM EXPERIENCE REQUIRED:
Seven (7) years of IS Management experience including progressively responsible work experience
providing computer-based support in the areas of computer networking (LAN, WAN and wireless),
switching cabling infrastructure, web filtering, compute, storage, public cloud as well as leading and / or
managing complex computer networks.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
Cisco, Microsoft Azure, Amazon AWS, VMWare NSX certifications or a solid working knowledge and
subject matter expertise in the areas that must be supported is required.
A leader who identifies opportunities for improved customer value and building collegial relationships to
achieve outcomes.
Possesses qualities consistent with creativity, innovation, collaboration and critical thinking.
Ability to coach, mentor and empower staff; computer literate.
Ability to perform under stressful and changing circumstances and deadlines.
Ability to delegate responsibilities and assure they are rendered effectively.
Excellent and proven leadership, communication, facilitation, project management organizational and
time management skills.
Certification in ITIL methodologies in preferred.
Masters Degree in an area listed above is preferred.
Experience in a multi-facility healthcare environment is preferred.KEY RESPONSIBILITIES:
1. Develops, implements and maintains IS Network Infrastructure strategic plans and projects that align
with and enhance PHC business strategies.
2. Directs and guides the IS Infrastructure and Networking groups to achieve selection, implementation
and maintenance of the highest quality for the System.
3. Selects, implements, and maintains Infrastructure components of the IS tactical plans.
4. Plans, organizes, directs and controls infrastructure, including enhancement and maintenance
projects in conjunction with customer requirements.
5. Develops, implements, updates and maintains Infrastructure policies, standards, and procedures
where appropriate to improve quality and productivity.
6. Provides overall management of the IS Infrastructure and Networking teams.
7. Works with Executive Director to review and prepare annual IS Networking and Infrastructure Capital
and Operating budgets and business plan.
8. Works closely with IS Information Security department in the development and adherence of IS
Security standards to ensure our networks are secure.
9. Works with PHC leadership in selection, design, implementation and administration for specific
service line Infrastructure for Piedmont Healthcare Systems, including Infrastructure configuration,
integration, reporting and design and execution of operational support.
10. Works with other IS management representatives to establish and coordinate department standards
and priorities.
11. Develops goals and mentors staff as appropriate.
12. Monitors key performance indicators and metrics.
13. Provides consultative, technical and decision making support to leadership regarding information
system projects and operational improvements or initiatives.
14. Establishes and maintains the information services customer business relationship.
15. Develops, implements, manages and reports on IS service level agreements.
16. Fulfills the role of a subject matter resource for staff and teams.
17. Performs other duties as assigned.
KNOWLEDGE, SKILLS, ABILITIES
Decision Making - Able to make independent decisions of a complex nature. Scope at department
and customer department level. Able to foster good decision making skills for co-workers.
2. Analysis and Problem Solving - Able to analyze multiple complex situations to create and
implement solutions. Scope at department and customer department level.
3. Communication - Able to communicate complex ideas and information using a variety of media.
Very good written, verbal, and presentation skills at peer, customer, and leadership level. Able to
model and foster good communication skills for co-workers. Communicates Piedmont and PHC IS
related information to staff.
4. Teamwork and Customer Service Able to effectively lead large group efforts involving people
from multiple teams. Models and establishes collaborative and service oriented environment while
enforcing standards of good service.
5. Fiscal Responsibility - Models fiscally prudent behavior and ensures adherence to budgetary
policies. Manages resources within budget parameters, and able to provide input into the budgeting
process.
Performance and Technical Competencies
1. Process Adherence - Adheres to all defined organizational processes and ensures others adhere
to processes. Seeks out ways to improve processes.
2. Co-Worker Development - Regularly establishes goals with co-workers. Regularly provides
feedback, encouragement, or counseling to co-workers to optimize performance. Provides input into
career development, and establishes a positive, respectful working environment
3. Group Facilitation - Effectively oversees a dynamic group of co-workers and fosters an
environment that clearly defines job roles duties and expectations.
Disclaimer
The above information is intended to describe the general nature and level of work being performed by
people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills
required of personnel so classified
Qualifications:
MINIMUM EDUCATION REQUIRED:
Bachelors degree from an accredited college or university with major course work in computer
technology or science, business administration, or a closely related field is required.
MINIMUM EXPERIENCE REQUIRED:
Seven (7) years of IS Management experience including progressively responsible work experience
providing computer-based support in the areas of computer networking (LAN, WAN and wireless),
switching cabling infrastructure, web filtering, compute, storage, public cloud as well as leading and / or
managing complex computer networks.
ADDITIONAL QUALIFICATIONS:
Cisco, Microsoft Azure, Amazon AWS, VMWare NSX certifications or a solid working knowledge and
subject matter expertise in the areas that must be supported is required.
A leader who identifies opportunities for improved customer value and building collegial relationships to
achieve outcomes.
Possesses qualities consistent with creativity, innovation, collaboration and critical thinking.
Ability to coach, mentor and empower staff; computer literate.
Ability to perform under stressful and changing circumstances and deadlines.
Ability to delegate responsibilities and assure they are rendered effectively.
Excellent and proven leadership, communication, facilitation, project management organizational and
time management skills.
Certification in ITIL methodologies in preferred.
Masters Degree in an area listed above is preferred.
Experience in a multi-facility healthcare environment is preferred.
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