Four Seasons

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. 

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oversees Guest Service operations and acts as manager on duty in the hotel in the absence of senior manager

What you will do

Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed

• Utilize Golden appropriately for maximum guest recognition and satisfaction
• Assures that all supplies and inventory in the guest service area are maintained accordingly for a smooth Guest Service operation
• Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation
• Resolves customer glitches in all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; and assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone

• Monitor lobby situation engage with the guest in a well-paced, natural (non-scripted, jargon- and slang-free), friendly and interested manner
• Conduct monthly Benchmark standard testing for line staff
• Perform any additional duties as assigned by Chief Concierge or Director of Rooms

What you bring

EDUCATION: College Education or equivalent

EXPERIENCE: At least 3 years with Four Seasons Hotels & Resorts, preferably in a front-of-house position or 3 years or more in supervisory level

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

Full-time position