About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About the role
Spa Reception supervisor is responsible for the day-to-day operations of the spa reception. Manage a spa’s finances, employees, and services for reception operations. Primary responsibility is to provide leadership, direction, and supervision of staff in the daily operations of the spa, including but not limited to retail and membership programs.
What you will do
- Take ownership of customers issues and following up on problems to make sure to solve the issue.
- Set up standard service operational procedures and train the receptionists.
- Supporting the Director of Spa to analyze statistics and compile accurate reports
- Managing the daily operations including personnel, finances and services offered.
- Assist the Director of Spa in setting up Spa & Treatment services, including grooming and appearance of facilities and staff.
- Assist the Director of Spa in recruiting spa team members.
- Requisition and stock office supplies for the desk.
- Respond appropriately in any hotel emergency or safety situation.
- Reporting any malfunction or Engineering issue to the appropriate department.
- Handling and prioritizing daily logistics to aid daily operations.
- To provide a friendly and professional service that exceeds guests’ expectations.
- Comply with the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety are executed.
- To comply with local legislation as required.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To attend training and meetings as and when required.
- Take care of all membership registration procedures.
- Explain to potential members about spa membership details.
- Perform any additional duties as assigned by the Spa/Hotel leadership team.
What you bring
EDUCATION: High School education or equivalent experience
EXPERIENCE: Preferred two years experience in related position with Four Seasons or other organization in spa or beauty industries. Proficiency in English and Japanese.
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Hours:
Full-time position
Require a flexible schedule in order to accomplish all major responsibilities and tasks.
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