Global Blue

We are looking for a Refunder for a part-time (up to 28h/week) temporary position to strengthen our Helsinki Airport Refund team during the summer. As a Refunder you will support the team in providing best possible customer experience while refunding VAT and controlling export of goods from Finland at Helsinki Airport. We are looking for an individual fluent in English and Chinese.

Refunder is not just a typical customer service role – it offers you the possibility to work in an international and dynamic environment with multiple cultures and languages when at the same time focusing on creating a great customer experience. The position also provides a great insight to the Tax Refund industry.

Our Refund offices at the airport operate from Monday to Sunday from early morning to late evening. We are looking for someone who can work morning, middle and evening shifts and during weekends as well.

Main duties and responsibilities

As a Refunder you will be:

• Reviewing tax free forms for completeness, accuracy and compliance
• Applying good judgement and making on spot decisions on tax refund eligibility
• Controlling Travellers’ export of goods
• Processing cash and non-cash transactions for eligible customers
• Following the Fraud Prevention and security policies
• Delivering professional customer experience with various Travellers
• Observing Global Blue policies, guidelines and preparing reports and statistics
• Supporting Sales team in improving issuing quality by giving feedback of anomalies
• Promoting locally agreed Global Blue initiatives e.g. GB App
• Other office tasks

Preferrable skills and competencies

• Fluency in both English and Chinese
• Some knowledge of Finnish
• Dedication to customer service and providing the best possible customer experience
• Ability to work under pressure
• Positive attitude towards colleagues & good team player
• Trustworthy to handle large amounts of cash
• Experienced in using of Microsoft Office software
• Clean criminal record as per Airport requirements

Experience

Preferably with 1-2 years of work experience in customer service roles.

Additional information

If you recognize yourself as the candidate we are looking for, don't hesitate to apply. Please send your application (with CV and cover letter) via our company website as soon as possible. We are reviewing the applications and having the discussions with the candidates continuously and will fill the position when we find a suitable candidate.