DigitalOcean

Do you ever wonder what happens inside the cloud?

DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.

We want people who are passionate about building meaningful, long-term relationships with our customers that help grow and scale business in the cloud.

Our Customer Success team’s mission is to partner with our most critical business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy. Customer Success is an integral part of our company. A successful candidate is willing to work a local day time shift, supporting our LATAM and customers in the Americas more broadly. They are passionate about building meaningful, long-term relationships with our customers and are interested in cloud technology and the digital economy. As the voice of the customer, you have the opportunity to influence decisions that will greatly improve user experience and contribute to DigitalOcean’s long-term success.

This is a unique and exciting opportunity for someone who is passionate about advising companies as they scale. This multifaceted role combines the responsibilities of a Customer Success Manager with leadership and strategic elements, making it a crucial position within our organization.

What You Will Be Doing:

• You will work with business customers as their Customer Success Manager, ensuring they are getting the guidance and resources they need to be successful.
• You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of DigitalOcean within organizations.
• Partner with Technical Account Managers (TAMs), Marketing, Account Executives, and your knowledge of your customers’ environments to drive successful outcomes for customers and DigitalOcean.
• Focus on driving customer engagement to positively impact customer retention, revenue growth, and advocacy.
• Proactively monitor and identify usage trends in order to uncover opportunities, and revenue risks, while supporting greater adoption rates.
• Work both collaboratively and independently within a team setting (we love Slack!)
• Champion and advocate for customer requirements within DigitalOcean (be their voice)

What We'll Expect From You:

• Passion for technology and customer advocacy
• Strong background with infrastructure and the public cloud ecosystem
• Excellent verbal and written communication skills in both English and Spanish (Portuguese is a plus)
• Strong identity with our brand and team culture
• Strong analytical and pattern recognition skills
• Strong communication skills, with the ability to explain technical concepts in clear and concise terms.

Extra Credit:

• Prior experience in similar environments in Customer Success, Sales, Solutions Engineering, or Technical Account Manager type roles
• Experience working with cohorts of start-up companies 
• Understanding of the developer journey, related tools and concepts, and their infrastructure requirement

Why You’ll Like Working for DigitalOcean:

• We reward our employees. The base salary range for this position is based on relevant years of experience and skills. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
• We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education.
• We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. In the United States, these include health insurance, flexible vacation, retirement benefits, a generous parental leave program, and additional resources to support employees' overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences.
• We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• This is a remote role

#LI-Remote