Optimizely

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. 

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. 

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. 

Join us and become part of a company that's empowering people to unlock their digital potential! 

To get a sneak peek into our culture, find us on Instagram: @optimizely

Introduction

As the Adoption Manager you will be leveraging your Adoption, Change Management subject matter expertise, as well as your consultative skills, to help customers achieve value from their Optimizely DXP solutions.

Job Responsibilities

• Collaborating globally to support key accounts by delivering best practices and integration recommendations
• Drive cross functional and unified customer experience using technical, communication, and collaboration skills to help customers achieve full potential of their Optimizely solutions
• Help enterprise customers rapidly and successfully onboard, adopt, and realize business value with harmonized digital and in-person engagements across the customer journey.
• Understand customer use cases and identify opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption.
• Collaborate with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams to drive outcome-focused value to our customers.

Knowledge and Experience

• Experience Providing Solution Guidance and best practices review to identify performance optimization opportunities
• 5+ years of Knowledge and familiarity with current user adoption or organizational change methodologies and principles.
• Demonstrated written and verbal communications skills at all levels of an organization including end users, vendors, management, and executives.

Education

Bachelor's degree or equivalent experience

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#LI-SR1