El Rio Health

Monday through Friday

The Case Manager, as part of the patient care team, provides direct case management of all assigned patients; thereby contributing to the improvement of patient care, their quality of life, and treatment compliance by the patient. The Case Manager serves as a liaison and advocate for the patient and family, ensuring the delivery of quality and timely services to the patient from the patient care team and/or supporting government and community agencies.

The primary goal of the El Rio Health Case Manager is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Minimum Education and Experience:

• Bachelor’s Degree in Social Work, Psychology, Sociology, Public Health or a related field from an accredited college or university.
• One (1) year of experience working in human services, behavioral health, or case management, preferably in a healthcare environment.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• A current cardiopulmonary resuscitation (CPR) certification issued by an approved and accredited certifying body.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.
• Upon employment, must obtain and maintains Certified HEAPlus user with AHCCCS
• Upon six (6) months of employment, gains and maintains certification and licensing as a Certified Application Counselor for the Affordable Care Act (ACA).

Preferred Education, Experience, Skills, Abilities:

• Master’s Degree in Social Work, Psychology, Sociology, Public Health or a related field from an accredited college or university.
• Three (3) years of experience working in human services, behavioral health, or case management, preferably in a healthcare environment.
• Bilingual in English and Spanish with the ability to speak, read and write in both languages.

Core Competencies:

• Advocate for Patients
• Patient and Staff Communication
• Track Clinical Outcomes
• Maintain Patient Confidentiality
• Monitor Patient Progress

El Rio Health is a diverse and inclusive organization. We are invested in helping you and your family Create Tomorrow.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

El Rio Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation. 

It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all employees (except those 100% working remotely) to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. 

All employees are strongly recommended to obtain COVID 19 and maintain vaccination status (i.e. as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Personnel who decline to receive COVID 19 and/or flu vaccination per most recent CDC recommendations will be recommended to wear a facemask while in an El Rio Health facility, including both clinical and non-clinical areas from November 1 to April 30 (subject to change depending on viral activity). If an employee is symptomatic, it is highly recommended that they wear a mask. Subject to exemptions and accommodations when required by law. (See Reference Adm-016 & Adm-045)

All employees are required to undergo drug testing prior to employment and, will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. 

El Rio Health is a Non-profit 501 (c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. 

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