OfferUp

About the role:

The Sr. Systems Administrator will be responsible for building out standardized Salesforce tools to maximize efficiency at all levels across the sales organization. This role will play a critical role in developing a framework for scalable reporting, strategic planning, and supporting senior-level sales and sales operations leadership. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. 

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. 

Here’s more of what you will get to do:

• Serve as a senior Salesforce administrator for OfferUp’s Salesforce environment 
• Drive change management and provide the team with tools to help them excel 
• Responsible for the configuration of sales tech/apps that have integrations with Salesforce, including Zendesk, Zuora, Enablement Tools, DocuSign, CRM Analytics, DemandTools, Jira, and Community Experience portals
• Coordinate the evaluation, scope, and completion of new analysis requests
• Work with the organization to support administrative, development, and change management activities related to the data provided through our Salesforce org.
• Implement new features and business processes and ensure user adoption & measurement. 

Projects may include pipeline managing repeatable processes, deploying and refining industry best practice forecasting processes, in-depth ad hoc sales performance analysis, evaluation of strategic programs, and the packaging of findings/recommendations into presentation-ready content for senior leadership.

• Execute ad hoc user requests and assist with managing day-to-day Salesforce administration tasks. 
• Develop and maintain standardized operational reports and dashboards to monitor overall region/territory health, data integrity, and other key objectives and performance indicators.
• Partner with sales management to drive increased adoption and reliability of sales forecasting (pipeline management mechanism)
• Support ongoing analysis of business performance.
• Collect, analyze, evaluate, and report data to track sales performance and metrics
• Work closely with Sales Strategy and Planning counterparts to enable the execution of annual plans
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Support day-to-day inquiries from the sales team, providing prompt and efficient resolution to a wide range of issues and developing operational procedures and policies to manage volume
• Maintain security settings, access settings, user roles, OWD, and profiles, sharing rules, and more
• Salesforce configuration changes, including but not limited to flows, fields, custom objects, record types, permissions, mobile administration and automation
• Collaborate cross-functionally within the Sales Operations organization to ensure consistent reporting standards and processes
• Collaborate with the Business Systems team to improve or define processes that promote data integrity and reporting functionality
• Identify and address user internal support tickets for end users and stakeholders
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

You’ll thrive in this role if you have:

• Experienced. 5+ years of experience as a Salesforce and/or tools administrator in revenue organizations at a fast-paced technology company or consultancy
• Certifications: Salesforce Certified Admin, Advanced Salesforce Certified Admin preferred
• Technical. Salesforce Administration/Development, Zendesk Administration, Zuora Administration. Experience in Tableau Software, Marketing Cloud Account Engagement (Pardot), Salesforce Mobile Apps, Partner Portals, SQL-preferred
• Analytical. Able to create scalable and repeatable analytics and able to perform complex analysis, including regression, forecasting, and probability modeling
• Communicator. Strong communicator, both verbally and written. Able to communicate at all levels
• Team Player. Able to manage multiple priorities and build excellent rapport with internal teams

Compensation Range: $134,000 - $152,000

OfferUp offers a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors, including but not limited to education, experience, knowledge, skills, and geography. All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual’s level and experience. 

Benefits (all US roles): In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings, and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays. In regard to vacation time, OfferUp has a flexible vacation policy, and, in general, full-time, exempt employees will be expected to take 3-5 weeks (15-30 days) of pre-planned vacation time per year. Vacation needs are flexible and will naturally vary from year to year based on individual circumstances and business needs. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if the start date is other than January 1). Your recruiter can share more details about specific benefits during the interview process.

About OfferUp:

OfferUp is the largest mobile marketplace for local buyers and sellers in the U.S. We are changing the way people buy and sell in their communities by providing a uniquely simple and trusted experience on our iOS and Android apps. Our goal is to be the platform of choice for local commerce by connecting buyers and sellers through an interface that makes selling an item as easy as snapping a picture from a mobile device. OfferUp was founded in 2011 and has grown to serve local markets across the U.S. with more than 1 in 5 adults using OfferUp in 2022.

More About OfferUp At a Glance

• Top 10 Shopping app in the App Store and Google Play Store for three years
• 15%+ of adults in several markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)
• OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities

OfferUp is changing the way people buy and sell locally, and we’ve built a dynamic team to do it. To learn more about what it’s like to work at OfferUp, check out our blog: https://blog.offerup.com

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.