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5/13/2024 11:59 PM Pacific
4/12/2024
Human Resources Cuesta College
805-546-3129
Not Specified
Pay Range
58860 - 64896 Annually
See Job Description
Full Time
Job Description / Essential Elements:
Student Technology Support
Cuesta College
Salary: $58,860.00 - $64,896.00 Annually
Job Type: Full Time
Job Number: FY2324-00196
Location: San Luis Obispo Campus, CA
Department: Student Success & Support Programs
Closing: 5/13/2024 11:59 PM Pacific
Job Description Summary
This position will primarily support the San Luis Obispo Campus, with occasional travel to the North County Campus in Paso Robles needed.
The required schedule for this position is in-person and as follows:
DEFINITION
Under the general supervision of an assigned administrator, coordinate helpdesk operations including serving as initial point of contact and providing general assistance with first-level technical support to students. Provide student technology assistance in person and online; including coordination of the day-to-day operations and perform other related duties as required. Provide solutions for general questions or issues regarding computer hardware, software, and login credentials/password reset. Triage more complex problems and forward to appropriate staff.
DISTINGUISHING CHARACTERISTICS
This class works independently to help students resolve technological problems and communicate effectively with a variety of users, and perform a variety of tasks which require the ability to teach and to verbally communicate to students, staff and faculty ideas and skills which were acquired through formal training and/or experience.
Incumbents in this position support student learning outcomes and institutional effectiveness by providing first-line technical support and customer service.
ABOUT THE COLLEGE
Where You Will Work
Serving all of San Luis Obispo County, Cuesta College has provided comprehensive associate degree offerings, certificates, and community programs to the region since 1964. The main campus is located along scenic Highway 1, west of San Luis Obispo and east of the beaches of the Pacific Ocean. Cuesta College has a North County Campus in Paso Robles, and South County Center, in Arroyo Grande.
Who We Are
Equity, diversity, and inclusion are essential to our culture and the work we do. Cuesta College is proud to be a designated Hispanic-Serving Institution (HSI) committed to racial and socio-economic diversity as it reflects our communities and student populations. We actively seek to attract candidates who share this commitment to equity, diversity, and inclusion. As part of the Cuesta College team, you can expect to be part of a collaborative community of faculty, classified professionals, administrators, students, and community partners advancing educational excellence with intentional support services leading to student success and completion.
Additional information about the college can be found at
https://www.cuesta.edu/about/index.html
The college planning documents can be found at
https://www.cuesta.edu/about/collegeplans/index.html
Our Student Equity Action Plan can be found at
https://www.cuesta.edu/about/info/student-equity-initiatives/equity/index.html
We offer comprehensive benefit options. Information about benefits can be found at
https://www.cuesta.edu/about/depts/benefits-insurance/index.html
Essential Functions & Qualifications
ESSENTIAL FUNCTIONS
QUALIFICATIONS
Education:
Required
Preferred:
Experience:
Required
Knowledge of:
Ability to:
Physical ability to:
License and Certificates (must be continuously current):
Required
Additional Information
REQUIRED DOCUMENTS TO APPLY
Candidates will be required to submit ALL of the required documents below when applying for this position. When uploading documents, PDF uploads are preferred.
Reference List Instructions: Your reference list must include three professional references, their contact information, and their relationship to you.
Completed online applications and all supporting documents must be submitted by the closing date for this position. LATE, INCOMPLETE, FAXED, MAILED OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.
SALARY SCHEDULE
Below is the full salary schedule range for this position, steps A through E. Per Cuesta College's bargaining agreement, new employees are placed at Steps A through C, which is the anticipated hiring range also listed below. The bargaining agreement also includes step and longevity increases. For a full salary schedule, please see our website: https://www.cuesta.edu/about/depts/humanresources/salary_schedules.html
ADDITIONAL INFORMATION
Cuesta College will not sponsor any visa applications.
San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.
In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1021, during campus business hours. You may also access the complete text of this report at the following website address: https://www.cuesta.edu/about/depts/publicsafety/clery_act
Cuesta College uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee's Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records. For further information, visit: https://www.cuesta.edu/about/depts/humanresources/Job_Opportunities.html
Interview Process Information
Selected applicants will be invited to attend a Zoom interview and skills test on Wednesday, May 29, 2024.
To be considered for this position please visit our web site and apply on line at the following link: https://apptrkr.com/5173585
The San Luis Obispo County Community College District promotes inclusiveness, prohibits discrimination, and encourages all qualified persons to apply. As an Equal Employment Opportunity Employer, Cuesta College actively seeks candidates with diverse backgrounds to assist students, staff, and faculty. For ADA (Americans with Disabilities Act) assistance with the application and/or interview process, please contact the Human Resources Office: (805) 546-3129.
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