IBM

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

In this role, you’ll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. These delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Scope of duties:

• Order management scope
• Hotline – phone queries
• Processing requests received from Affiliates
• Processing orders, credit/debit notes
• Resolving queries
• Supporting Affiliates (ex. preparing reports)
• Ad hoc requests from Team Leader or Manager

What makes IBM BTO unique:

• Global communication: want to improve your language skills? We will invest in you!
• Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
• Diversity: different nationalities united in one team
• Initiative: have ideas for improvements? We want to hear them!

We guarantee you:

• Job contract
• The opportunity to participate in training and language courses
• An extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
• An induction training that will allow you to smoothly transition into your new role

Required Technical and Professional Expertise

• Italian (B2/C1)
• English (B2)
• Good organization
• Team player

Preferred Technical and Professional Expertise

• n/a