Ready to be a Titan?
The Customer Success Strategy & Operations team is tasked with building the industry defining Customer Success experience for our customers. We do so by designing and scaling efficiencies across our internal processes and surfacing data-driven insights for CSMs to better serve their book of business and for leaders to more effectively make critical decisions and manage performance. The CS Strategy & Operations team is responsible for building and maintaining the foundation that allows ServiceTitan to achieve its goals in Gross and Net Revenue Retention, Customer Adoption, and Sentiment.
In this role, you will play a critical role in generating insights that help our business stakeholders in Customer Success leadership to shape their strategy and achieve core objectives in NPS, Net Dollar Retention, and Gross Revenue Retention. You will also work closely with counterparts who own other components of the customer journey (Onboarding, Customer Support, Revenue Solutions and Systems, etc.) to optimize the end-to-end experience. You will be drawing from a variety of data sources such as product adoption, CSM interactions, survey feedback, and financials to derive actionable recommendations and develop tools that become a fundamental component of each CSM’s daily operations.
What You’ll Do:
What You’ll Bring:
Preferred Skills & Experience:
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
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