Summary
MISSION, VALUES and SERVICE GOALS
- MISSION: We deliver outstanding care, inspire health, and connect with heart.
- VALUES: Trust. Respect. Integrity. Compassion.
- SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
- Associate complies with the following organizational requirements:
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Available to work overtime in addition to working additional or other shifts and schedules when required.
- Complies with established organization and department policies.
- Attends and participates in department meetings and is accountable for all information shared.
- Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
- Leverage innovation everywhere.
- Cultivate human talent.
- Embrace performance improvement.
- Build greatness through accountability.
- Use information to improve and advance.
- Communicate clearly and continuously.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
- Leverage innovation everywhere.
- Cultivate human talent.
- Embrace performance improvement.
- Build greatness through accountability.
- Use information to improve and advance.
- Communicate clearly and continuously.
Patient/Customer Centered
- Places courtesy and service above routine and goes beyond customer expectations
- Anticipates and takes proactive steps to ensure customer's needs are met
- Keeps patient/work environment neat and clean
- Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible
Respect
- Develops and maintains positive working relationships
- Keeps others well informed
- Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence
- Practices active listening
- Seeks to understand patient's experience
Integrity
- Demonstrates integrity and strong business ethics
- Utilizes time and resources in a prudent manner
- Strives to continually improve department processes and services
- Projects professional image through enthusiasm towards work, behavior and appearance
Compassion
- Demonstrates Beacon values verbally and through actions
- Demonstrates self-awareness and sensitivity to the perceptions of others
- Listens carefully to input and concerns and takes appropriate action
- Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions
- Displays and exhibits caring behaviors with each interaction
Trust
- Fosters a sense of trust and collaboration among associates
- Maintains confidentiality at all times
- Verbal and written communications are clear and effective
- Responds to change in a positive manner
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