Have you ever ordered a product on Amazon and when that package with the smiley arrived to you, wondered about its journey till it reached your hands?
Have you asked about where it came from and how the driver is able to locate and deliver the package to my address? or How much it costs Amazon to deliver it to you? If so, the Amazon Logistics, Last Mile (AMZL) function is the right place for you!
The mission of AMZL is to provide the world class last mile experience to our customers by delivering each package to their doorstep, and aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a last mile operation, through a choice of innovative delivery options using the best systematic and technological tools to deliver high standard quality service.
To ensure the best customer experience through AMZL last mile delivery, Last Mile Delivery Experience (LMDX) team will play a key role in analyzing metrics, introducing new methodologies to generate insights, and make recommendations to drive actions that directly impact our current and future customers.
In order to be successful in this position as FQA (Field Quality Assurance) Team manager, you will be a natural self-starter who is comfortable interfacing, effectively communicating, managing and leading the operations/people development of FQA associates, whose role involves the improvement in the quality of the last mile deliveries and identifying barriers to first-time delivery success by implementing recommended solutions and improvements to Amazon’s systems and processes. In order to create the best delivery experience for both customers and drivers. Improvement goals would be accomplished by primarily handling and improving the quality and productivity for the FQA team through standard works that allow drivers to locate delivery points, updating on address attributes, inputting delivery hints for drivers and conducting ad-hoc projects to support on-road quality, in addition to managing FQA associates.
More Information (Japanese Only)
・Department: Last Mile (AMZL)
・Job:Program / Project Management
・Location: Kanto area DS
Key job responsibilities
The FQA team manger’s roles’ first responsibility is support, manage and develop each FQA member directly by managing each FQA's productivity and quality and develop them in terms of skills enabling them to improve efficiency, quality.
Additionally, the role acts as subject matter expert for FQA team supporting the FQAs in addressing their regular day to day queries while working in issues/request through sims and build reports for activities of the FQA program with the help of on road data and the actions taken by FQA. The team manager also support with analysis and insight into FQA’s/LMDX’s current initiatives to improve the quality and efficiency of FQA program and on-road quality.
In terms of Metrics, FQA Team Manager owns FQA Scorecard for Productivity and Quality, and shall work to improve on RDR (Repeat Defect Rate), Scan Compliance, Contact Compliance, Unattended Defect rate, etc to improve on-road metrics that have impact on First Attempt Delivery Success (FADS).
We are open to hiring candidates to work out of one of the following locations:
Kawaguchi, 11, JPN
Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:
https://www.amazon.jobs/en/landing_pages/passivesmoking
就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。
https://www.amazon.jobs/jp/landing_pages/passivesmoking
The salary information can be provided individually prior to the 1st interview
賃金に関する条件は、１次面接の前に個別にご案内することができます
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