Keap

About: Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.

Job Description: As a Salesforce Administrator at Keap you will play a critical role in optimizing and maintaining our Salesforce ecosystem. You will be responsible for configuring, customizing, and supporting our Salesforce instance to meet the evolving needs of our business. The ideal candidate will have a strong understanding of Salesforce and a proven track record of successfully managing and enhancing Salesforce systems.

Key Responsibilities:

• Administer and configure Salesforce to support business processes and user needs.
• Create and maintain custom objects, fields, validation rules, and workflows.
• Design and implement user profiles, roles, and security settings.
• Manage data quality and perform data imports, exports, and data cleansing.
• Create and maintain reports and dashboards to provide insights to management.
• Collaborate with various teams to understand their needs and provide solutions within Salesforce.
• Assist with user training and onboarding to ensure efficient usage of Salesforce.
• Stay current with Salesforce releases and evaluate their potential impact on the organization.
• Identify opportunities for process improvements and system enhancements.

Qualifications:

• A bachelor's degree in a relevant field, such as computer science, information technology, business, or a related discipline is often preferred but not always required.
• Salesforce Administrator Certification (such as Salesforce Certified Administrator) is highly recommended and is often a requirement for the role. It demonstrates your expertise in using the Salesforce platform.
• Hands-on experience working with Salesforce as an administrator, configuring, customizing, and maintaining the platform.
• Proficiency in Salesforce configuration, including creating and customizing objects, fields, workflows, and processes.
• Knowledge of Salesforce automation tools like Process Builder, Flow, and Apex triggers.
• Familiarity with Salesforce Lightning Experience.
• Strong communication and interpersonal skills are important as Salesforce Administrators often need to collaborate with various teams and end-users.
• The ability to troubleshoot and resolve issues related to Salesforce and provide solutions to users' problems.
• Understanding of data management best practices, data cleansing, data migration, and data security within Salesforce.
• An understanding of the business processes and needs of the organization, as Salesforce Administrators play a crucial role in aligning Salesforce with business goals.
• The ability to adapt to new Salesforce features and updates as the platform evolves.
• Some knowledge of project management principles can be beneficial for handling Salesforce implementation projects.
• Collaboration and teamwork are essential, as administrators often work with other Salesforce professionals, developers, and business stakeholders.
• A commitment to staying updated on the latest Salesforce trends and best practices, often through ongoing training and certifications.

Benefits: Being a Keaper has its perks…

• Free Keap app for personal use
• Above Market Pay 
• Paid time off to volunteer
• Flexible PTO Plan
• Paid Sick Time
• DashPass Membership
• 401k + Matching
• Financial Education Program through SmartDollar

We’re a great place to work. Keap was named a Great Place to Work in 2021, 2022, 2023 & again in 2024! In 2024 75% of all current Keapers, said Keap is a great place to work. We're a hybrid workforce with an unwavering dedication to our Keap culture that recognizes everyone’s impact.

Visa Sponsorship: We welcome and support people of all different backgrounds. At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status. However, due to the current economic climate we are not able to sponsor, support student Visas, or take over sponsorship of employment Visas at this time. 

We Own It: If you don’t check every box, please don’t rule yourself out. We focus on hiring incredible human beings, so if this role resonates with you, hit that apply button! 

Location: Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.

Work Schedule: Hybrid (There is an expectation of coming into the office T/TH)

Our Values

We Genuinely Care:

We listen to, care for, and serve the diverse people central to our Purpose: our employees, partners, customers, shareholders, and entrepreneurs everywhere.

We Own It:

We are a culture of performance and accountability. We face challenges with grit and optimism to achieve our goals.

We Learn Always:

We have a forever curious, learn-it-all mindset, and we value learning over knowledge. We use data and experimentation to innovate and constantly improve.

We Build Trust:

We build trust through transparency and open, authentic communication. We assume positive intent and we're the first to extend trust

We Check Ego:

We check our ego at the door. Humility and gratitude help us work collaboratively, serve others and accomplish more.

We Dream Big:

We empower the entrepreneurial spirit by believing in people and championing their dreams. We solve big problems with big dreams.

Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.

California Employee Privacy Notice: https://keap.com/legal/cepn