ICL

Scope of Duties

• Provide referrals for services to community agencies as appropriate.
• Responsible for establishing trusting relationships with patients/clients while providing general support and encouragement.
• Provide ongoing follow-up, basic motivational interviewing and goal setting with patients/families.
• Follow – up with patients via phone calls, where patients and/or children can be found.
• Help families connect with transportation resources and provide appointment reminders in special circumstances.
• Exhibit excellent working relations with patients and staff,
• Effectively communicating Helping You’s mission.
• Work collaboratively with other clinical personnel assigned to the same patient.
• Knowledgeable about community resources appropriate to needs of patients/families.
• Record patient care management information in the EMR and other software no later than 24 hours after patient contact.
• Attend regular staff meetings, trainings and other meetings, as requested.
• Manage assigned caseload of patients.
• Maintain HIPPA compliance at all times.