Marco

Marco is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.

More about us. We make business technology Simple. Secure. Better. We do it all -- from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems. We are an organization with strong partnerships between sales and service. We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership.

Join our growing team. You won't regret it.

POSITION SUMMARY/OBJECTIVE:

The Outsourced Support Desk Technician is responsible for providing quality support desk services and technical assistance while on-site at the assigned client’s location in a courteous and efficient manner while maintaining a high level of client satisfaction.

ESSENTIAL FUNCTIONS:

1. Provide technical support and remote help desk services to Marco's client, escalating when necessary.
2. Identify reoccurring issues in the client’s environment and proactively provide recommendations to improve the efficiency, performance, and reliability of the client’s network.
3. Maintain client documentation.
4. Support multiple end user requests and third party business applications.
5. Effectively communicate with technical and non-technical end users.
6. Meet established metrics and benchmarks and comply with procedures and expectations.
7. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards.
8. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
9. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
10. Attend required company and departmental meetings.