THIS IS A NON-CIVIL SERVICE POSITION
BCIT Summer Internship – End User Support
As an Intern at The Baltimore City Office of Information & Technology on the End User Support team, our program will:
Provide opportunities for secondary/higher education students to serve as technical interns within the government industry and work alongside experienced IT professionals in an increasingly challenging and fast paced atmosphere.
Interns will obtain feedback from their managers throughout the program, as well as assistance with managing roadblocks along the way. Beginning with virtual orientation, interns will benefit from various aspects of BCIT’s culture.
- 1 on 1 meetings with the Department Intern Manager
- Weekly Chew & Chats Fridays (virtual games & exciting ice breakers)
- BCIT All Staff Meetings
- Learning Opportunities in Field of Interest (When Available)
The BCIT End User Support Internship may include the following areas:
Work closely with experienced End User Support Specialists on the following:
- Maintaining Hardware, Software and other systems as needed
- Assist with trouble shooting issues and provide technical support.
- Configure laptops and desktops for users.
- Monitor ticket queue to resolve tickets.
- Escalate higher level technical issues to leads as needed.
- Schedule in person technical support as needed.
- Assist with device swaps for refresh program, as needed.
- Other duties assigned as it relates to End User Support.
Position Requirements:
- Computer Science courses, Information Technology, or Information Systems major
- High School Diploma with a minimum GPA of 3.0
- Ability to work well in teams.
- Attention to detail and strong work ethic.
- Familiar with Office 365 Suite and Windows 10 or Windows 11
- Problem Solving Skills
- Ability to work in a fast-paced environment.
Internship Requirements:
- Currently attend a Maryland high school as a junior/senior, or have graduated from a Maryland higher education institution
- Graduated from a Maryland high school and are currently enrolled in or graduated from a career technical training program.
- Available to work a minimum of 20 hours per week.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
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