Description
We are looking for a Senior Associate of Digital Operations to join our Digital Store Operations team and work onsite in Bethesda, MD. You will help analyze and improve the efficiency for digital orders, pickup and delivery across the country. You will work with partners from different departments and take ownership of strategic projects that could lead expanded digital operations. You will be responsible for developing and communicating updated training, procedures and policies. You will help analyze and improve the efficiency for digital orders, pickup and delivery nationwide. You will report to the Senior Manager of Digital Operations.
You will:
- Process day-to-day operational functions supporting Digital order fulfillment, including delivery, curbside pick-up, in-store pick-up, and shipping
- Work with business partners to create policies, processes and documentation to improve efficiency and meet compliance requirements.
- Manage priorities to deliver strategic, cross-functional, and highly visible projects within time, cost, scope, with requirements to improve efficiency.
- Create store communications that are accurate, clear, and concise to instruct, collect, or inform of store operating procedures.
- Promote communication and cross collaboration between departments to drive results.
- Establish training materials, such as quick reference guides, discussion guides, eLearning content, and PowerPoint presentations.
- Monitor, evaluate, and continuously assess procedures to improve store efficiencies and sustainability.
- Generate reports to track compliance and other processes.
- Address customer inquiries and analyze issues and roadblocks to offer appropriate solutions.
- Collect, consolidate, and analyze corporate, field and store feedback to provide effective solutions
You will come with:
- A BA/BS degree or 2 years relevant experience
- 2+ years of experience in the Assistant Store Manager role at Total Wine & More or as a Business Analyst of process and policies (for any corporation)
- Ability to actively participate and communicate effectively in training sessions, meetings, and presentations in person and through email, telephone, and conference calls.
- Strong planning and organizational skills with the ability to manage conflicting priorities.
- Strong attention to detail and the ability to work in a multi-tasking, fast-paced environment.
- Strong writing and interpersonal skills and ability to analyze questions and develop clear and reliable answers.
- Strong quantitative, statistical, and data analysis skills with ability to identify and solve problems.
- Ability to think strategically, anticipate roadblocks, and recommend effective implementation plans designed to drive results.
- A strong, self-directed, and highly driven business sense and professional presence.
- Understanding of querying relational databases using MS Access or SQL.
- Project management certification or knowledge of project management best practices and/or tools (e.g., PMBOK, CMM) ideal.
- Fluent in MS Excel (building pivot tables), Word, Outlook and PowerPoint
- Flexibility to work some weekends and holiday
We offer
- Paid Time Off (PTO)
- Generous store discounts
- Health care plans (medical, prescription, dental, vision)
- 401(k), HSA, FSA, Pre-tax commuter benefits
- Disability & life insurance coverage
- Paid parental leave
- Pet insurance
- Critical illness and accident insurance
- Discounted home and auto insurance
- College tuition assistance
- Career development & product training
- Consumer classes
- & More!
Grow with us
Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-Us/Careers!
Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
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