Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. 

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys’s award-winning Pointillist Customer Journey Management Platform enables organizations to deliver frictionless, connected and personalized experiences. By measuring, monitoring and orchestrating exceptional customer journeys, Pointillist enables customer-centric enterprises to optimize CX and improve business outcomes. 

The Pointillist Engineering team is a place where you can make bold moves, innovate and transform. We are a fast-moving team within a global company that embraces collaboration and empathy. 

As a senior member of the quality assurance team, you will be part of global distributed organization that share a passion for quality and are committed to exceeding our customers' expectations. Within our agile teams, you will thrive for in-sprint automation leveraging our automation framework using backend Python API Framework. Our Pointillist QA teams take planning seriously, which includes active participation in all Grooming, Sprint Planning/Story Pointing sessions that contribute to successful sprints. 

Minimum requirements:

• 8+ years of industry experience of programming in Java, Python
• Extensive experience testing backend application components in a Linux OS environment
• Load and performance testing experience
• Proficiency at automating simple and complex test cases targeting APIs using one or more languages
• Knowledge of the Software Development Life Cycle
• Understanding of the CI/CD processes 
• Extensive experience with Databases and SQL
• Effective written and verbal communication skills 

Preferred experience:

• Knowledge of Amazon Web Services such as EC2 and S3
• REST-Assured API automation

What you will do:

• Be an expert in the architecture, design, and customer use cases for your team's services 
• Contribute robust, well-architected solutions to the shared test framework 
• Participate in design and code reviews to help mentor other team members and to influence technical direction of testing department
• Mentor other engineers on the "art of testing" to build a stronger team and solve complex problems 
• Exercise judgment to set the direction and vision for changes to our testing frameworks
• Assist in coordinating test efforts for projects involving multiple teams to ensure appropriate test coverage 
• Active hands-on Automation Tester participating in our Agile Scrum Teams
• Maintain automated test jobs in an automated deployment pipeline
• Identify acceptance criteria for complex features and determine priorities for test automation 

A little bit about our stack:

• Our applications are hosted in an AWS Cloud environment
• Residing on Linux servers
• Our code is written in Java, Python, Scala, Angular and JavaScript

What do we offer?

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1
• The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company
• An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community 
• Flexibility: office, remote or hybrid? Choose what you need to be at your best every day
• Empathy: your well-being is our priority. You will have extra days off in August, and extra time off to volunteer to help a cause close to your heart
• Own company barista, gym, yoga class, vitamin bar
• Cafeteria, health insurance, life insurance.
• And a fabulous new HQ near Nyugati Railway Station at Budapest with roof terraces

#LI-BB1

#LI-Hybrid

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.