AIG

Director, Account Management & Business Development, Operations

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Director, Account Management & Business Development, Operations to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Travel Insurance

General Insurance is a leading provider of insurance products and services focused on helping to manage risk for commercial and personal customers. We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world’s most far-reaching property casualty networks.

How you will create an impact

• Build relationships with existing and target Key Accounts/Clients and broker partners.
• Actively manage the day-to-day relationship with the key accounts (with support from the Account Managers), getting involved directly with daily issues and interacting directly with the Key Accounts to ensure AIG provides a timely response and resolution.
• Manage and drive the business development pipeline, including KPIs and regular status updates.
• Identify the business needs for the key accounts and define a strategy covering both business-as-usual and growth prospects with a roadmap to execution.
• Diagnose on an ongoing basis the health of the relationships, establishing and driving execution for a set of corrective and preventive action plans.
• Establish internal SLAs and procedures with key internal stakeholders (e.g. Operations, Actuaries, Underwriters) to be able to fulfill the external SLAs.
• Respond to requests from the client (pricing, T&Cs reviews, Marketing Material reviews, etc.) according to agreed SLAs
• Prepare policy and T&C documents
• Prepare policies for filing (if required), including coordination with Legal, Compliance, and other relevant departments
• Actively manage (with support from the Account Managers) the invoicing process, including payments and reconciliation of invoices with issuing offices 
• Work with Insurance Operating Finance, Accounting, and Warranty Finance teams in creating requests to process policies
• Work closely with our internal IT, privacy, security, and compliance teams to respond to audit requests
• Establish proper communication mechanisms with Key Accounts, such as workshops, to keep the best relationship quality, assuring information flows bi-directionally and frequently. Develop business proposals and presentations as required (e.g. Quarterly Business Reviews with the client).

What you will need to succeed

• Strong relationship-building, leadership, planning, organizational and problem-solving skills.
• Experience working in a large global organization is preferred.
• Success in sales/account development required, the applicant should provide tangible examples of significant sales success with either new and existing business.
• 5+ years of sales experience.
• Underwriting experience on Personal Insurance products such as Travel Insurance, Extended Warranty and lifestyle products is desirable.
• Highly effective written and verbal communication and presentation skills.
• With good organizational skills and time-management productivity.
• Strong analytical skills
• Experience in NAC / Fee-based products distributed directly to banks and through sponsors.
• Insurance or Financial Industry Knowledge and experience is desirable.
• Extensive experience working with IT, Operations and Business stakeholders
• Ability to travel up to 15% of the time

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. 

Functional Area:

SM - Sales & Marketing

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

National Union Fire Insurance Company of Pittsburgh, Pa.