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LOCATION: Austin, TX 78726

What You Will Do:

This will be a part time position, with potential to go fulltime.
Requires 100% attendance in the office.
Own end-to-end resolution of end user issues and questions to ensure customer satisfaction.
Diagnose and repair of end users issues (software and hardware)
Proactive support of our Video Conferencing systems (Google Meets and Zoom) in our conference rooms
Assist Employees as needed with meetings that require video conferencing.
Hardware & asset management of endpoints at our Austin location, including setting up RMAs and e-waste.
Maintain a thorough understanding of systems end-users utilize and proactively recommend improvements
Work cohesively with a broader global IT team and local facilities teams to support the Austin office.
Review documented practices and create or update items as needed

Who You Are:

Career-focused with a drive to grow within the IT organization
Experience with Mac and Windows operating systems in a corporate environment
Excellent customer service skills with a focus on customer satisfaction and building
relationships
“Get it done” attitude
Passionate about technology with the desire to fix problems and make things simpler
Well-rounded and broad technical aptitude
Good organizational skills with excellent verbal and written communication
Self-starter with a positive attitude that doesn’t need to be micromanaged.
A persistent approach in problem solving and works with a sense of urgency
Excellent task management and follow up skills
Ability to put complex, technical issues into plain English terms
Ability to communicate with staff of all levels within the organization and solve an array of problems
A desire to help and train users so they better understand the solutions we offer

Nice to Have:

Experience supporting Google Workspace, Okta, Jamf, Windows InTune, Atlassian Cloud
Experience supporting onsite users in a corporate environment
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