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Job Code: 00255940
Job Family: Services
Job Function: Services Engineering
An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. May provide support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting. May include supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs and date required to resolve issues of low to medium complexity. Deals with routine to low to medium complex problems or issues. Proposes and monitors the implementation of solutions for customer reported incidents. Has limited independence and can identify additional sources when required. Able to determine and develop approaches to solutions within a limited scope. Usually follows established practices and procedures.
1 - 3 Years of Experience
Associate Degree or Bachelor Degree or Tech Certificate in Computer Science or Electrical Engineering
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
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