The Cheesecake Factory

Overview

Position overview:

The Quality Assurance [QA] Floor Technician will play a critical role in being responsible for the activities involved in assuring the quality and food safety of all mixed, deposited, baked, topped, finished and packaged cakes during the assigned shift. They actively participate in the onboarding of new hires during their training period.

The QA Floor Technician will be informed and aware of their role in monitoring activities for meeting the regulatory requirements for food safety, and are informed of their responsibility to report food safety problems to personnel with authority to initiate action.

Team members of the QA department are expected to be the primary example of appropriate behavior, attitude and respect for others while using a continuous improvement mentality and to perpetuate a food safety culture through attitude and actions.

You’ll thrive in this position if you are:

• Driven by results: you are conscientious and persistent about delivering timely, high quality deliverables and performing all job functions safely while following instructions.
• Exhaustively meticulous: you have an unrelenting attention to detail, leaving nothing to chance while understanding what deserves your immediate attention and what can wait.
• Adaptable: you’re at ease in a fast-paced environment and able to effortlessly change direction when priorities shift, learning to perform new tasks as required for business needs and work extended hours if necessary.
• A team player: While you’re a capable self-manager, you thrive when you’re part of a team and don’t mind getting your hands dirty on your own if needed.

Responsibilities

Here’s what you’ll get to do:

• Interacts professionally with all other departments (production, receiving, shipping, sanitation, safety and maintenance).
• Supports shop floor managers, supervisors and leads by verifying food safety and quality compliance in all departments; inspects and evaluates raw materials, packaging materials, intermediate ingredients and finished product.
• Has authority to stop operations and to initiate and administer quality and food safety holds
• Provide direction to shop floor personnel in sanitary and pest-control procedures.
• Supports shop floor managers, supervisors and leads with reviewing PQG [product quality guarantee] paperwork for conformity to specifications
• Conducts pre-operational inspections; direct re-cleaning of equipment and work areas; provides final authorization to release departmental equipment and lines. Communicates with Shift Managers, Department Supervisors, and Department Leads when departments can resume operations
• Adheres to SOPs and work instructions as well as provides input for improvements
• Conducts GMP inspections
• Conducts on-shift product review evaluations
• Reports on quality and food safety non-conformances to Department Leadership in a timely manner; escalates to QA Supervisor and/or QA Manager
• Compiles all respective paperwork
• Attends and participates in all appropriate meetings (i.e. Quality Huddles, shift handovers, staff meetings, training, etc.).
• Follows all safety procedures in accordance with company requirements and OSHA
• Supports QA Leadership with new hire onboarding through job shadowing and observations
• Performs inventories of assigned QA supplies.
• Works on other duties that may be assigned by QA Leadership

Qualifications

What we require:

• Must be able to work 2nd shift 1:00 pm - 9:30 pm
• Ability to make basic math calculations like averages
• Good communication skills
• Must be able to work overtime on weekdays and weekends
• No final disciplinary actions taken against the candidate by the company within 3 months of application (attendance, policy &/or work performance)
• Strong organizational skills with the ability to multitask and prioritize assigned work
• A positive outlook and attitude in taking initiative
• Ability to read, write, and speak English

What we prefer:

• Experience in QA in a food manufacturing environment.
• Intermediate computer skills (Microsoft Word, Excel, Access).
• Bilingual in English/Spanish
• Prior knowledge of PQG and HACCP concepts

Physical Demands and Work Environment:

• To include ability to lift up to 35 lbs
• Ability to push and pull, occasional use of pallet jack for Finished Goods library sample storage
• Ability to work in hot-cold environment (freezer -10’F cooler 40’F) and Oven room/area 99’F
• Ability to work in moderate high noise environment (PPE provided)
• Ability to work with chemicals (PPE provided)

About the Company

Our state-of-the-art The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mountain, NC plus other baked products for our restaurants, international licensees, and third-party bakery customers.

The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.3 billion public company with more than 300 casual dining restaurants.

We offer a people-centered culture and are committed to creating an inclusive workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, and experiences, and encourage individuals from underrepresented backgrounds to apply.

#SoCheesecake #LifeAtCheesecake

We are an E-Verify and equal opportunity employer. The Cheesecake Factory Bakery offers reasonable accommodations to job applicants with disabilities.