Overview

The incumbent in this position is responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as position is called upon to interact frequently with high-limit customers, and make decisions regarding extensions of large sums of money and complimentaries. Performs supervisory duties as necessary for the Casino Marketing department.

Responsibilities

(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

1. Work with customer contact departments to implement strategies and programs to cultivate the market for new and existing high-limit casino guests.

2. Monitor existing high-limit guest programs and develops knowledge of customer betting habits, credit situation, and levels of participation in order to manage programs to ensure maximum profit margins, adequate play levels, and appropriate cost control.

3. Host high-limit guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits.

4. Award customer complimentary based on gaming action and program guidelines.

5. Coordinate guest rooms, meals and show reservations, and assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.

6. Attend special function (parties, tournaments, etc.) and participates in telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction.

WORKING CONDITIONS

Must have ability to:

• Use all equipment associated with the position, including but not limited to computer keyboard.
• Observe and direct actions of subordinates.
• Review and comprehend all necessary documentation.
• Communicate effectively at all times, with guests as well as all levels of employees.
• Operates in a working environment that is subject to varying levels of crowds, noise, and smoke the severity of which depends upon customer volume.
• Communicate effectively in order to understand and meet the needs of preferred customers. 
• Analyze and interpret financial data in order to make decisions regarding credit limits.

Qualifications

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university preferred.
• Three years of progressive casino, marketing or sales experience required.
• Must be able to obtain and maintain valid state gaming license.
• Must have valid state driver's license.
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Ability to communicate with internal and/or external guests.
• PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD

What we offer you: 

• Multiple benefit plans to suit your needs 
• Paid Time Off 
• 401K 
• Opportunities for advancement 
• Positive and respectful work environment where diversity is valued 
• Generous employee discounts on dining, retail, amusements, and hotels 
• Community volunteer opportunities 

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the Golden Nugget Lake Tahoe.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.

Posted Salary Range

USD $50,000.00 - USD $50,000.00 /Yr.