SPX Flow

JOB SUMMARY

The Service Technician is responsible for both in-house and field repairs of Waukesha-Cherry Burrell (WCB) equipment, specifically Scraped Surface Heat Exchangers (SSHE). This role regularly performs standard and advanced evaluations, including disassembly, cleaning, inspection, repair, reassembly, and testing. The Service Technician is responsible for following company and customer specifications and procedures, including site safety requirements, with minimal supervision and documenting potential equipment failure modes to be used for root cause failure analysis and reporting. This role must frequently interact with internal and external customers to troubleshoot and resolve product and system issues.

In addition to service, the role will also focus on aftermarket growth, increased capture rate, and customer satisfaction by accelerating Aftermarket Programs (ex: field service, Uptime Optimization/eXpress, Certified Repair, etc.) in North America. This role will closely work with the WCB Commercial teams and Channel Partners to train, deploy, ensure adoption, obtain desired growth, enhance, and improve the Aftermarket programs to achieve growth objectives. 

Success in this role requires strong partnership with channel partners and end users to increase eXpress app usage, grow genuine parts sales and capture rate, and SSHE service jobs and training.

A successful candidate will have solid hands-on technical expertise (preferably with SSHE), excellent communication skills, and strong aspiration to grow sales and management skills.

PRINCIPAL DUTIES AND RESPONSIBILITIES

SSHE Service Performance

• Perform high-quality service including hands-on maintenance, troubleshooting / assessment, and repair work on all WCB equipment, specifically Scraped Surface Heat Exchangers. You must be able to:
• Work from prints, process sheets, with written and verbal instructions
• Use gauges, calipers, and micrometers to measure work
• Conduct simple and complex maintenance, service, repair, test, and audits on equipment in the field at end user sites, in-house, and/or other locations as required.
• Troubleshoot SSHE systems and diagnose issues with process.
• Work with minimal supervision while following routine procedures.
• Fill out detailed inspection reports
• Recommend Service Training plans, deliver aftermarket and hands-on service training (internal & external)
• Provide technical support to Sales and Operations as required for aftermarket opportunities
• Ensure customer satisfaction by advising customers on preventative maintenance, configurations and other solutions that may favorably impact performance
• Advise Product Management and Product Development of recurring component failure
• Maintain an unwavering commitment to safety policies and procedures

eXpress App Adoption

• Through on-going customer and marketplace interaction, recommend and document customer value propositions as well as desired changes/enhancements for eXpress app and other Aftermarket programs
• Gather competitive intelligence and customer feedback on OEM parts vs alternative parts
• Create eXpress app reports for Channel Partners in a timely manner and improve report designs
• Drive eXpress app and other aftermarket programs (SSHE Tube Replacement) internally with sales teams, and externally with customers and partners
• Work cross-functionally with teams to enhance the conversion rate of identified opportunities via tools such as eXpress App, eSales, C4C, etc

General Responsibilities

• Work with Sales Managers to ensure coverage of their accounts and support for AM-related Channel Partner Scorecard criteria and initiatives
• Recommend target industries, accounts, sites to deploy Aftermarket products/programs
• Gather and analyze product performance, including technical and operational data to identify and quantify recommended Replacement Cycles, opportunities for growth, new product and existing product improvement opportunities
• Recommend aftermarket program enhancements with the aim of scalability for mass deployment and implementation
• Assess the need for and support the creation of sales and service materials and collateral
• Recommend initiatives and tactics to increase capture rate of Aftermarket opportunities such as parts, services, etc.
• This is a role requiring heavy travel (>70%) nationwide and to Canada, often on short notice. Travel opportunities include visits to customer sites and service centers to meet customer or organization needs.
• Other responsibilities as needed and assigned to support the business plans

KNOWLEDGE, SKILLS & ABILITIES

• Strong mechanical aptitude
• Ability to read and interpret maintenance and repair manuals and manufacturing drawings
• Good oral and written communications skills including the ability to provide succinct and accurate technical communication. Ability to effectively interact with internal stakeholders and external customers
• The ability to:
• Work independently delivering high-quality service.
• Take accurate measurements, complete documentation, and reference proper standards / documentation to ensure quality craftsmanship.
• Read blueprints and use instrumentation and other measuring equipment.
• Contribute as a team player.
• General understanding of value propositions related to the manufacture of products and the impacts and contributors of equipment outages and or failures
• Strong problem-solving skills with the ability to develop and present alternative solutions
• Solid computer skills (experience using Microsoft Suite and SAP preferred)
• Proficient data entry on mobile and PC, basic analytics preferred

EDUCATION AND EXPERIENCE

Required:

• A high school diploma
• 2+ years of hands-on experience servicing industrial equipment. Or, a 2-year Technical Degree.
• A valid driver's license.

Preferred:

• Hands-on experience servicing rotating equipment such as pumps and scraped surface heat exchanger
• Knowledge of the food and beverage processing industry
• Familiarity with factory maintenance operations
• Understanding of vibration analysis and/or hydrostatic testing.
• Experience with machining, including lathes, mills and CNC.
• Understanding of fluid process systems, refrigeration, and heat transfer equipment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions. You must be:

• Capable of physically pushing/pulling up to 100 lbs., and of lifting up to 40 lbs.
• Physically fit for standing, bending, and using hand tools. Hand tools include air grinders, air impact tools, sanders, hand wrenches and hammers.
• Must be physically fit to turn, push buttons, and work with levers on the machines at knee-waist level and above.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPX FLOW VALUES

SPX FLOW employees are expected to behave in accordance with our company values as outlined below.

QUALITY

Quality encompasses all aspects of SPX FLOW’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.