Summary of Role
Are you a Seasoned Support guru that everyone goes to when they have difficult problems? Join the Command Alkon’s Customer Support team! We take pride in being the leaders in supporting advanced construction material industry solutions. We are found throughout the globe in Concrete Batching Plants, Rock Quarries, Asphalt Plants, etc.... much more. Command Alkon requires individuals that have a deep hunger for providing extraordinary and exceptional customer service and have a desire to grow with Command Alkon in their own quest for more knowledge. Our support team is Command Alkon's primary eyes and ears of the customer.
How You’ll Succeed
Provide Level 1 support for the various hardware, software, SaaS and mobile solutions Command Alkon provides.
Own the customers problem through resolution while keeping the customer informed timely.
Proactively anticipate the customers’ needs or problem by listening to all details
Continually strengthen and improve your customer service skills
Work as a team to meet or exceed Command Alkon's Support SLA's
Continually make improvements or updates to Command Alkon's customer facing knowledge base articles.
What You Bring
Proven experience in providing technical support, taking ownership of customers issue through resolution. Your patience allows you to aid those customers with limited technical computer knowledge.
A strong passion for helping people and businesses by identifying and solving problems.
Demonstrated ability to see the support experience through the customer's eyes utilizing a creative, empathetic, and responsive approach.
Demonstrated ability to work under pressure and keep a positive attitude.
Excellent verbal and written communication skills
Who You Are
Plans and Aligns: You plan and prioritize work to meet commitments aligned with organizational goals.
Manages Complexity: You make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Action Oriented: You take action on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Nimble Learning: You actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder.
Situational Adaptability: You adapt your approach and demeanor in real time to match the shifting demands of different situations.
Communicates Effectively: You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Ensures Accountability: You hold yourself and others accountable to meet commitments.
All Company Core Competencies
Customer Focus: You build strong customer relationships and deliver customer-centric solutions.
Cultivates Innovation: You create new and better ways for the organization to be successful.
Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.
Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.
Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.
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