The Shift Lead (Frontline Services) provides top-of-the-line service to its internal and external clients. The Shift Lead role is very crucial for the success of Frontline Services as they are precisely in-charge of the Frontline Services operation during a particular shift and fully accountable for every aspect of delivery. To become a FLS Shift Lead, you need to have solid hands on experience in one the domains (Pub or Adv), working experience in complimentary domain.
Some of the critical deliverables but not all are listed below: