Catchpoint Systems

Catchpoint Professional Services organization is one that works with some of Catchpoint’s largest customers to help them improve and maintain their web and mobile performance with expert advice and recommendations. The Performance Specialist takes the multiple variables that can impact site performance and help customers understand where to take action that will have the largest impact. They will help customers set a strategy for how they can optimize both their current performance and build performance into their culture.The Performance Specialist also works in conjunction with the Customer Success and Sales Engineering teams, in order to keep in sync with the customer needs. The individual must be able to establish and maintain strong client relationships and must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction. 

What will success look like in this position?

Success in this position will involve effectively collaborating with clients to ensure their digital experience and overall observability from the end-user perspective are enhanced. This includes providing insightful analysis and strategic guidance, leveraging expert recommendations. As the Performance Specialist, you'll hold a pivotal role in identifying critical factors affecting both site performance and the comprehensive observability. Your guidance will lead clients towards impactful solutions, aligning with our mission to prioritize monitoring and observability to ensure businesses deliver on their promises to their end-users. Additionally, success will entail maintaining strong client relationships, identifying & addressing technical issues, and ensuring overall customer satisfaction. The role also involves contributing to marketing efforts, managing client expectations, and actively participating in knowledge sharing initiatives

Responsibilities:

• Proactively work with clients, providing expert analysis and insights
• Provide at 10 – 15 deliverables in the form of presentations consisting of different levels of detail for target clients.
• Work with Marketing as a technical resource – create custom deliverables involving detailed analysis and drill down for articles, blog posts and press releases
• Manage customer expectations by leveraging internal teams
• Work as an extension of your clients team, assisting in ad hoc analysis or testing
• Contribute actively to knowledge base, blog and other product related documentation
• Ability and means to travel as needed
• Research, analyze, and resolve customer issues and questions
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Collaborate with engineering in identifying product defects, designing solutions, and testing.

Required Skills & Qualifications

• Experience in data driven analysis
• Experience in analytics tools such as Google Analytics, Omniture etc.
• Experience in using Web Performance Solutions.
• Understanding of web optimization solutions such as CDN, Cloud Computing etc
• 1-3 years in performance optimization and management
• Understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks etc.
• Excellent at understanding and analyzing data
• Prior consulting experience
• Good understanding of various system architectures and networking devices (servers, load balancers, routers, etc)
• Experience in desktop, mobile and mobile app performance optimization

Overview

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications and APIs.

Catchpoint is an equal opportunity employer that strongly prohibits Discrimination and Harassment of any kind. We celebrate diversity and are committed to creating an inclusive and engaging environment for all employees. We welcome applications from all candidates and look forward to receiving yours!

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