Effectively provide client relations and studio operations support. Our NYC-founded brand is expanding to DC, and we need customer-minded rockstars to help deliver Fhitting Room’s signature five-star service. While mornings are key, shift times may vary, so flexibility is essential.
Role and Responsibilities
- Positive and hard-working individuals who are extremely organized, efficient, and forward-thinking problem-solvers.
- Provide a seamless check-in and post-class process, providing help and support as needed, ensuring every human feels welcome and comfortable.
- Act as a brand ambassador, in person and on the phone. Clearly and enthusiastically communicate the format and benefits of our HIT classes. Convert lookers to bookers!
- Conduct studio tours with new clients-we sweat the small stuff and this is an excellent way to develop relationships with clients.
- Support clients buying merch and reserving classes using our point-of-sale system, respond to email inquiries, answer phones, and assist Operations Managers with the day-to-day studio needs.
- Proven ability to work directly with the client when immediate action is needed.
- Assist with inventory, studio cleaning, and opening/closing checklists.
- Business projects as outlined by managers.
Requirements
- At least one year of experience doing similar work.
- Flexibility and responsiveness a must.
- Exceptional interpersonal skills and attention to detail.
- Good with people, names and faces.
- Strong interpersonal and communication skills: deliver energy and insight.
- Must be available to work flexible/non-traditional hours (including weekends and some holidays). Willing to work early morning, evening and/or weekend hours.
- Mariana Tek experience a plus
Benefits and Perks
- Health/Dental/Vision Insurance
- Short/Long Term Disability Insurance
- Life/AD&D Insurance
- 401(k) Retirement Plan
- Flexible Spending/Health Savings Accounts
- Supplemental coverages such as: Accident, Critical Illness, Hospital Indemnity
- Employee Assistance Program
- Transit Program
- Fhitting Room Classes
- Discounts such as: Cell Phone, Home/Car Insurance, Tickets, Other Fitness Studio Classes
- Use of Company Studio Space
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