Job Purpose
We are looking for shop assistants to join our Team within the Retail Department. We are looking for people who are organized, and proactive.
As a Customer Care Executive your main objective will be to support the Retail function to achieve the set goals. We ask that you ensure close collaboration with both the sales and the warehouse teams to support our our goals of achieving a set revenue target while managing stock and the associated controls.
You will report to the Phones Returns Senior Lead. This is an #LI-Onsite" role.
Key Job Functions
- Shop Operations: Open the M-KOPA shop promptly at 8:00 am and ensure it is operational until 5:30 pm, Monday to Saturday.
- Stock Management: Receive and issue stock both physically and in the system, accurately recording all transactions. Conduct regular stock-taking to maintain inventory accuracy.
- Housekeeping: Maintain cleanliness and follow 5S standards to ensure the shop is organized and presentable at all times.
- Customer Service: Log and resolve customer issues promptly, providing assistance and guidance to customers with their inquiries and needs.
- Branding: Ensure all posters, demonstrations, and marketing materials are prominently displayed, creating a visually appealing and professional shop environment. Present oneself diligently as the face of M-KOPA.
- Sales Support: Assist the sales team by providing product information, processing sales orders, and coordinating with other departments to ensure timely product delivery.
- Product Demonstrations: Conduct product demonstrations to customers, showcasing the features and benefits of M-KOPA products.
- Documentation: Maintain accurate records of customer interactions, sales, stock movement, and any other required documentation.
- Complaint Handling: Address customer complaints effectively, escalating complex issues as necessary and ensuring timely resolution.
- Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell products to customers based on their needs and preferences.
What we are looking for:
- College Diploma or degree in any field
- 1 year experience in a customer-facing role, preferably in a retail or sales environment.
- Familiarity with stock management and cash handling procedures.
- Front office management experience
- Microsoft Word and Excel knowledge
- You collaborate well with different teams.
You might be a good fit if:
- Are excited to understand the inner workings of the tools you use.
- You enjoy working with new people every day, details interest you, and working with a computer is not foreign to you
- Push through hard problems without giving up.
- Are not afraid to take on complicated processes.
- Work to make things better for our customers and easier for the team
- Always try to improve as a subject matter expert
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