Director, Client Engagement - 0031623
United States
Worker Location: Remote
Description
The Director of Client Engagement oversees execution of TAPFIN client strategy and relationship management (securing business, retaining clients, program optimization and growing share of wallet across key accounts).
Results & Strategy
- Act as significant leadership presence across established portfolio of accounts (average 6-8 clients).
- Strategize and directly oversee current program utilization and offering, assess risk and opportunity, and drive top line revenue growth.
- Develop a long-term framework for client retention and program growth Contribute to P&L management.
Client & Candidate
- Act as primary contact during contract negotiations, and develop and manage strategic relationship with TAPFIN contract owners.
- Consult contract owners and other senior leaders on business impact of workforce strategy, and identify opportunities to expand within client.
- Build broad networks within client stakeholder groups to protect and grow presence and loyalty.
- Create and present account business reviews, and address account escalations with focus on client satisfaction and loyalty.
Thought Leadership
- Leverage market intelligence and best practices globally to facilitate strategic talent discussions leading to retention and close customer relationships leading to expansions across our many solutions.
- Embed thought leadership into communication with clients in order to establish ManpowerGroup as market leader across staffing industry and talent consulting networks.
- Offer customized workforce solutions to clients by collaborating across teams/brands to leverage the full suite of ManpowerGroup solutions.
Other accountabilities as assigned.
Qualifications
Experience
Required
- Sales: 5+ years sales, account and relationship management for a solution / in a professional services industry, including managing a portfolio of key accounts
- MSP: Experience in leading MSP and/or RPO programs
- Communication: Strong written and verbal communication skills with the ability to present, in person or on video remotely, to a wide variety of audiences
- Tools: Strong experience with Microsoft Office tools, specifically PowerPoint
Nice to Have
- Education: Bachelor’s degree or equivalent experience
- Experience working in a global complex/matrixed environment
ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.
A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.
Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.
Travel
: Yes, 20 % of the Time
Organization
: ManpowerGroup
Job
: Business/Strategic Management
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