Methodist Health System

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Job Description :

Your Job:

The Epic Trainer is responsible for conducting training for clinical and non-clinical end users in Epic Systems applications under the direction of a Training Manager or Principal Trainer in the department of Health Informatics. Training is typically conducted in the classroom as well as in practice. The trainer is assigned application(s) and is responsible for achieving an in-depth understanding of the software, policies and procedures, and workflows for each application. You will be responsible for class preparation, quality-control, training material and supplies. You will send ideas to improve the effectiveness to the Principal Trainer or Manager.

Your Job Requirements:

• Bachelor’s degree in related field preferred.
• Certification as an Epic Credentialed Trainer is highly preferred.
• 2+ years of Epic Trainer experience is required
• Healthcare experience highly preferred; clinical experience / license desired.
• Experience facilitating classroom and one-on-one learning in a clinical setting preferred.
• Strong “people skills” and effective presentation, communication and organization skills required.
• Previous Informatics experience and experience with training during Epic implementation preferred.
• Proficient in Microsoft software (Outlook, SharePoint, PowerPoint, Word, Excel etc)

Your Job Responsibilities:

• Schedules and provides Epic desktop and mobile apps training for onboarding and current providers and other Epic users.
• Continually assesses educational needs and provides additional training based on hospital rounding and results shared from Epic’s productivity reports.
• Collaborates with Training Manager and Principal trainers to conduct Epic’s usage efficiency (Thrive) training.
• Assists Principal Trainer in validating the training environment, developing training curriculum, training videos and testing workflows for various end user roles 
• Responds and troubleshoots end user Epic issues that are reported via electronic systems and software used by the department.
• Identifies opportunities for process improvement in support of Epic initiative.
• Responsible for keeping current with system changes and enhancements to ensure a thorough knowledge of the clinical information systems as they relate to both physicians and clinical staff.
• Meets routinely with site specific senior leaders to gather feedback and identify training priorities.
• Attends physician and other Epic end user group meetings as scheduled and follows up on issues brought up in those meetings. 
• Escalates encountered situations to the responsible area/ supervisor, with detailed and accurate information, thereby contributing to the efficient operation of the Epic Project and consistent with the philosophy and goals of the organization.
• Actively participates in customer service and accepts responsibility in maintaining relationships that are equally respectful to all. 
• May be called upon as a resource by other project teams or for providing on-call support, when scheduled, to all MHS hospital sites during non-business hours.
• Other duties as assigned

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• Magnet® designations for Methodist Dallas, Methodist Charlton, Methodist Mansfield, and Methodist Richardson Medical Centers
• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
• Top 10 Military Friendly® Employer, Gold Designation, 2023
• Top 10 Military Spouse Friendly® Employer, 2023