Client Service Representative and Veterinary Assistant
CSR/VA Part Time or Full Time Position
VCG Westbury is hiring! We are a growing team and are looking for you to join our team! The ideal candidate will have great customer service skills, professional, upbeat, friendly and is comfortable on a computer. Experience with veterinary medicine and Cornerstone software is a must.
A Client Service Representative is the first impression for a current or potential client. You are the first and last interaction with our clients and with that comes certain responsibilities. A CSR must maintain a pleasant, polite, friendly, warm appearance and demeanor. The perfect candidate is an efficient and effective liaison between the client and medical staff. We want our clients and patients to feel very welcome when they arrive at our hospital. A Customer Service Representative must possess good critical thinking and problem solving skills, compassion, a positive attitude, the ability to follow through, excellent communication and teamwork skills. Multitasking and accepting constructive feedback is essential. Punctuality is expected.
The veterinary assistant is the entire team's primary support. Every department relies on their significant role in aiding with a variety of services to provide excellent client and patient care. Our veterinary assistants assist our doctors and nurses with their appointments and surgical procedures.
All staff members must have a sense of caring for animals, be able to lift approximately 50 pounds, be able to maneuver through Cornerstone Software and read, write and understand the English language.
CSR Responsibilities and Duties:
- Greet and welcome guests
- Answer questions and address complaints
- Keep updated records and files
- Record patient and client information
- Checking clients in and out
- Stocking, cleaning, and assisting the team with medical care
- Client Communication via in person, phone, text and email
- Additional duties as assigned
VA Responsibilities and Duties:
- Assist doctors and nurses with patient care and treatment
- Monitor hospitalized pets / Monitor/aid in caring for animals after surgery
- Maintain inventory and stocking
- Restrain animals during blood draws and nail trims
- Aiding with routine diagnostic tests (i.e. Taking radiographs, running bloodwork, reading fecal)
- Maintain & sterilize surgical instruments/equipment
- Clean/Disinfect cages, exam rooms and treatment area in the hospital
- Administering medications under Veterinarian/Vet Tech supervision
- Feeding/bathing animals
- Answering phones
- Customer service
- Helping clients with their pets
- The base hourly range for this position is $20-$25/hr. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Qualifications:
- Must be 18yrs old or older
- Veterinary Reception/Assistant: 1-2 years (Required)
- Must be a self-starter, able to multitask and a team player.
- Genuinely enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain
- Ability to meet the physical demands of the job. Our work requires lifting, carrying and restraining animals. Candidates must be able to lift 50 lbs on their own.
- Walks or stands for extended periods of time; frequently works in a bent or squatting position.
- Is experienced in the teamwork approach and works well with all levels of hospital team members.
- If you are passionate about animals and are interested in joining a team of highly devoted animal advocates, our hospital may be the right fit for you.
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
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