On Running

In short

As an On Account Services Representative , your number one job is to ensure our key players are Happy! Part of your goal is to help us become the easiest sports retailer in the industry to work with. You will be the first point of contact for our Sales team and warehouse regarding account shipments and their vendor routing guidelines. You will be responsible for processing orders via system. You will also be assigned specific accounts to work with and serve as the contact for all account communication pertaining to shipments via phone, email and our CRM systems

Your Mission

• Work simultaneously with multiple systems including but not limited to Microsoft Dynamics D365, Salesforce, Back Stage and vendor portals
• Responsible for account orders, shipments and invoicing of orders
• Responsible for the transferring of information between Salesforce and D365
• Resolve issues in a timely manner as it relates to assigned accounts
• Communicate daily with our 3PL warehouse regarding account shipments and guidelines that strictly need to be followed
• Communicate daily with our account sales team and logistics team around inventory, orders and shipping windows
• Demonstrate high energy and ownership towards supporting our account sales team and their corresponding accounts
• Other duties as needed

Your story

• 4+ years of experience in similar Customer Service or Account Management role
• Ability to successfully communicate across all levels and departments
• Experience with vendor portals and routing guidelines is a bonus as well as collaborating with logistics providers and warehouse operations
• Strong attention to detail
• Analytical and data driven background with the ability to make decisions based off data
• Experience brainstorming new methods in order to improve account experiences with a sense of urgency to deliver the WOW
• Previous experience working with customer service systems (Salesforce, Microsoft Dynamics D365, BI Platforms, Excel) preferred
• Previous experience in working with premium accounts preferred
• Native in Japanese, advanced English skill would be advantageous