Groupon

At Groupon, we're on a mission to become the daily habit in local commerce, aiming to strengthen communities by fostering the success of small businesses. Through connecting people to a vast marketplace of local services, experiences, and goods, we make a significant positive impact on the lives of millions of customers and merchants around the globe. Our culture thrives on innovation, celebrates risk-taking, and rewards success, making Groupon an ideal place for those who want to take greater control of their careers. Join us, and be a part of our global team, which is making a difference in local economies every day.

As a Top-Tier Partner Support Representative, your role is crucial in maintaining the high service quality Groupon offers to its merchants. This position involves providing top-tier merchants—our most valued partners—with professional, timely assistance and information to address their inquiries and issues regarding their partnership with Groupon. As the team's responsibilities grow, there will be opportunities to extend support to other merchant segments, in alignment with business needs. Acting in accordance with the company's standards and procedures, you will ensure the best service experience for both merchants and customers.

What you'll do:

• Prioritize and resolve issues from our top-tier merchants across all channels, following current procedures and time standards in French. As the team's scope expands, support other merchant segments according to business requirements.
• Collaborate closely with other departments (Sales, Customer Service, Content Operations, Finance, Risk) to provide exceptional service experiences and resolve cross-departmental issues affecting merchants.
• Serve as a key liaison among various departments to streamline merchant support processes.
• Participate actively in training sessions, refresher courses, and meetings organized by the QA and Trainers team, as well as supervisors and managers.
• Stay informed about post-launch deal issues and the best practices for resolving them.
• Continuously update your knowledge and skills to serve our merchants effectively.

We’re excited about you if you have:

• Proficiency in computer usage, including email, MS Office, and navigating the Windows environment.
• Native-level proficiency in French. Proficiency in English and other languages are desirable (Spanish, German or Italian).
• A keen ability to identify the needs of both customers and merchants, with a particular focus on our top-tier partners.
• A detail-oriented approach to work, ensuring quality in every task.
• A positive and efficient communication style with coworkers, across all levels and departments.
• A strong work ethic, characterized by professionalism, integrity, and responsiveness.
• Flexibility to adapt to a rapidly changing environment and processes, managing your time effectively to meet business targets.
• The ability to work in a dynamic, open-space environment and readiness for a hybrid working model.
• Openness to receiving feedback and the ability to act on it independently.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com.