Zenput

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 125,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the role

As a Customer Success Intern, you will help the Customer Success Leadership team measure, drive, and execute on key metrics for a $100 million dollar book of business. You will help us organize our data to make more informed decisions and keep our team of 23 moving in the direction of our goals. This will be a great opportunity to learn more about the nitty-gritty of management and how to operate a Customer Success team for a large SaaS company.

What you’ll do as a Customer Success Intern

• Manage contract, renewal, and customer data in Salesforce and Catalyst
• Help build dashboards for renewal and customer engagement strategy
• Attend meetings to summarize key action items and takeaways for team members
• Create and manage executive slide decks for renewal forecasting and churn analysis

What we’re looking for

• Attention to detail
• Ability to adhere to deadlines
• Customer-centric, empathetic attitude
• Ability to take ownership of projects and drive them to completion
• Someone energetic, eager to learn, with a sense of wit and humor
• Someone who sees growth through helping others succeed

Nice to haves

• Experience with Salesforce, Google Apps
• Experience working in restaurants at any level
• Experience with Excel

What you’ll get

• Professional Development: Access to mentorship and guidance from experienced professionals within Crunchtime to support their growth and development.
• Hands-on Experience: Opportunities to work on real projects and contribute to meaningful initiatives, gaining practical experience in their field of interest.
• Compensation: Interns will be compensated for their participation during the Internship program.
• Lunch and Snacks at the Office: Access to free lunch when provided at the office during lunchtime.
• Provided Equipment: Interns will be provided with a laptop and any other required equipment to perform their work activities.
• Networking Opportunities: Exposure to a diverse and inclusive work environment, fostering connections with colleagues and industry professionals.
• Feedback and Evaluation: Regular feedback sessions and performance evaluations to provide guidance and support in their learning journey.
• Potential for Future Opportunities: Possibility of future employment. Note: It depends on the business’s needs.