Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown has an exciting opportunity for a Commercial Lines Unit Leader for our Technical Assistant team in Longmeadow, MA; this role is hybrid.
WHAT YOU’LL DO:
- Respond to customer questions and requests
- Establish uniform procedures for the Commercial Lines Technical Assistant Unit.
- Responsible for the productivity, quality, and staffing of the unit.
- Perform performance reviews of the Technical Assistant staff, drawing on the input of the producers and other department managers.
- Attend carrier and industry meetings and seminars to foster relationships.
- Maximize the use of the Agency technology through regular training and assist in the ongoing research/solicitation of advanced software products.
- Work with Commercial Lines Team Leader to achieve the department's annual financial and performance goals.
- Strengthen and maximize electronic communications between carriers, clients, and the Agency.
- Eliminate poor and inefficient practices.
- Assist in the identification of education and training that the staff needs.
- Identify potential errors and omissions exposures and implement procedures that will minimize or eliminate the same.
- Perform standard account management responsibilities on assigned accounts, including but not limited to customer service, updating and maintaining data in agency management systems, processing renewals, managing expiration reports, etc.
- Establish Agency service standards.
- Manage, direct, and coordinate activities of Technical Assistant Unit personnel.
- Monitor expectations.
- Pursue a program of personal and professional development.
WHAT YOU’LL NEED:
- Minimum of three years in insurance - preferably experience at an insurance agency.
- High School diploma.
- MA Property & Casualty Producer License
- Proficient with MS Office Suite
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- This position requires routine or periodic travel, which may require the teammate to drive their own or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, as well as maintenance of minimum acceptable insurance coverages, are a requirement for this position.
WHAT WE OFFER:
- Excellent growth and advancement opportunities
- Competitive pay based on experience
- Discretionary Time Off (DTO)
- Generous benefits package: health, dental, vision, 401(k), etc.
- Employee Stock Purchase Plan
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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