Addison Group

Customer Care Specialist

$18-20/hr (depending on experience)

Stable and growing company located in Batavia is seeking a Customer Care Specialist who can work in a fast-paced environment to join their team! The ideal candidate for this role is organized, has great phone presence & customer service skills, and has great attention to detail. Excellent growth and career path, health benefits and pay up to $20/hr.

This role is moving fast!

Job Responsibilities:

• Answer inbound customer calls, emails, letters, faxes, web-navigation, returns and any other type of request from consumers in a timely manner. 
• Project confidence while aiding customers. Must learn to be familiar with all product lines and be prepared to assist customers with warranty information, assembly instructions, repair and replacement of parts, troubleshooting protocols and any other inquiries concerning products.
• Provide ideal Customer Care by building relationships, showing accountability, confidence in sharing knowledge and being highly responsive to the customer’s needs. This includes but is not limited to:
• Project a friendly, positive and professional image at all times.
• Use excellent written communication skills that are grammatically and without spelling errors.
• Provide proper verbal communication skills, focusing on behaviors that a customer expects, in all oral communications.
• Listen attentively without interrupting customer or coworker.
• Use conflict resolution skills and maintain composure when researching and resolving complaints.
• Provide product solutions that can enhance prior purchases or that could benefit a customer.
• Responds to customers and updates records in Zendesk.
• Work as a team member and is open-minded to ideas and views of others.
• Provide and welcome positive and constructive feedback.
• Support and comply with all safety policies, quality standards, and housekeeping methods at all times. 
• Stays informed of new technology, methods, and materials within the field.
• Exercises independent judgment.
• Must be somewhat flexible in shifting hours and days. These may fluctuate depending on the season and need of the department. 

Job Requirements:

Year(s) of Experience: 1-2 years of customer service experience required

Education: HS Degree

Software: MS Office required

AR: Bilingual Spanish is preferred, not required

AR: Must be able to work on multiple computer screens

Perks:

• Ability to grow in the position & develop more responsibility through time
• Very collaborative, dependable team environment
• Amazing benefits upon conversion - low cost health insurance, profit sharing plan
• Opportunity for leadership

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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