Emerson College

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Reporting to the Senior Enrollment Systems Analyst, Admissions, the Enrollment Systems Specialist, Integrations assists with the maintenance and updating of the Admissions CRM system and partners with Enrollment team to ensure the efficient and timely execution of technology-related projects within the department.

ESSENTIAL JOB DUTIES

• Make enhancements to existing systems in order to solve the business needs of the Undergraduate Admission, Graduate Admission, and Professional Studies departments.
• Create and maintain queries, forms, and reports to streamline processes and enhance data management and reporting capabilities. This includes writing queries to identify specific groups of prospects or applicants as needed, aiming to optimize engagement and operational efficiency.
• Conduct regular data reconciliation tasks to ensure accuracy across systems, including error investigation and resolution in admission records, form updates, and maintaining integrity in data exchanges between integrated systems.
• Release applicant decisions and associated letters
• Provide training and technical support for the use of the CRM systems to both staff and external users, ensuring effective utilization across the board. Ensure successful integration of the Admissions CRM system with third party recruitment systems post-admit and/or yield applications and the Emerson College system of record
• Solicit and document user needs, evaluate current policies and processes, and identify areas for improvement in consultation with Enrollment Data, Operations, and Technology leadership.
• Lead and serve as a resource on Slate projects, coordinating with consultants and partners as needed to ensure project success. Troubleshoot routine and emergency system issues and collaborate with associated stakeholders to identify root causes.
• Perform additional technological tasks and responsibilities related to admissions as required.

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

• Bachelor’s degree in information technology, computer science, information systems, or a related field.
• 3-5 years of experience with Admissions CRM systems, with a strong preference for those with administrator-level experience in Slate by Technolutions. 
• Demonstrated expertise in system integrations, including familiarity with integration tools like Axiom and data reconciliation across systems.
• Experience with payment systems, Banner by Ellucian, Workday, HTML, SQL, and/or relationship database concepts

KNOWLEDGE, SKILLS, AND ABILITIES – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job. 

• Strong MS Excel and PowerPoint skills and Proficiency in using Google Suite applications
• Knowledge of the operations and processing within an admission office, ideally focused on graduate admissions and/or continuing education
• Be able to work largely independently and collaboratively with a wide range of stakeholders
• Ability and willingness to learn new systems and technologies
• Ability to prioritize tasks and must have excellent organizational skills
• Superior communication, documentation, multi-tasking, and presentation skills
• Exceptional analytical thinking and problem-solving skills

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Requires ability to lift and move objects that are light
• Requires the constant coordination of mental and visual attention
• Requires the ability to sit for long periods of time
• Requires ability to move materials occasionally

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Office environment/hybrid

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

COMPENSATION

Compensation for this position will be between $ 62,600 - $ 76,700 annually, commensurate with experience.

Grade of Position: 23-08E

Scheduled Weekly Hours: 36.25

Division of Enrollment

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. 

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.