ARTC

Operational Technology Support Assistant

About ARTC

Keeping Australia moving and growing our network for the future brings immense opportunities.

At ARTC (Australian Rail Track Corporation), we are one of the largest rail network owners in Australia. With more than 1,800 employees across 39 locations, we all work towards our common goal to link the nation and keep Australia moving.

As the rail industry undergoes significant transformation, we’ve invested billions of dollars to build, expand and modernise our network to get freight off the road and onto rail, and we’re not stopping.

That’s good for our customers, motorists, the environment, and communities.

About the Team

Engineering & Systems enables our business to achieve its goals and objectives by providing targeted support, governance and advisory services across our organisation. We aim to provide a standardised, simplified and integrated approach to the way we do business.

Our core value comes from how our teams collaborate and partner with the business to deliver our support services. Success in our roles is achieved by influencing and innovating as well as listening and responding to the needs of the operating business units.

About the Opportunity

For this entry level position into the rail industry, prior train control system experience is not required. We are looking for someone who is eager to learn about train running operations and train control system support. The successful candidate will be able to readily learn how to perform testing, enhancement, maintenance, and reactive support jobs for the ARTC network and become proficient in the integrity and functionality of operational technology control and monitoring systems.

• Assist in providing reactive support services on technical faults in train control systems, telemetry and related technologies
• Assist in ensuring the safe and reliable operation of all control centre based control systems equipment and systems by carrying out routine maintenance and inspection procedures
• Assist with managing the operational control systems, monitoring systems and telemetry systems configuration data
• Undertake analysis of control system failures, system logs and other system performance data
• Assist in attending to emergency scenarios, when required, within relevant control centres and other areas as needed within the Response Time targets agreed with ARTC
• Development of documentation and work instructions to assist with learning and process improvement

About You

To ensure success in this position, applicants will be able to demonstrate:

• Cert IV or higher in an electronics or technology-based discipline
• Experience with Windows Servers/Workstations, remote connection applications and system/network monitoring applications
• Local and remote system analysis and problem resolution skills
• Well-developed inter-personal, oral and written communication skills
• Current Drivers Licence

What we offer

You will have access to a variety of benefits working with us, including but not limited to:

• Work on leading major projects as part of a long-term program of work
• Competitive remuneration
• Flexible working options available
• 24/7 Employee Assistance Program for all employees and their direct family members
• Numerous financial, lifestyle, health and wellbeing benefits Including salary sacrifice option of novated leasing, discounts and support programs

Our Organisation and Culture

We foster an inclusive, values led culture and embrace diversity in all forms. Together, our people build a respectful, fair, and flexible workplace and we thrive on creating an environment where your hard work and achievements are recognised.

We have an uncompromising commitment to your physical and mental health and safety. We want you to be with us for the long-term, so providing you with ongoing development opportunities is important to us. We rely on the diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented employees regardless of age, gender, disability, sexual orientation, religion, or cultural background.

At ARTC, we are proud to be an equal opportunity employer. We are committed to making a real difference for Australia’s first peoples and encourage applications from people of Aboriginal and Torres Strait Islander descent. Come and join us at ARTC and experience belonging.

Apply Now

If this opportunity sounds like the challenge you have been looking for please apply online today. As part of the application process, you will be required to undergo pre-employment criminal history, reference and medical checks, including drug and alcohol testing. ARTC is a drug and alcohol-free working environment.

Applications close: 3rd May 2024. 

ARTC reserve the right to progress applications prior to the closing date.