The New York Post delivers the best in News, Sports, Entertainment and Pop Culture with wit, irreverence and authority. The Post has evolved into a multi-platform media company spanning print, digital, video, audio, app, television and commerce.
The New York Post is seeking a motivated and versatile Head of Customer Experience to join our fast-paced, deadline driven team environment. Reporting to the Chief Technology Officer, the Head of Customer Experience will drive all initiatives related to customer journeys and experiences. We are looking for an individual who understands what it takes to create an engaging experience for current and potential customers.
The day to day responsibilities lend for someone who can be comfortable being a close partner to Editorial, Product, Audience Development teams and more. It is also helpful to have previous experience within a media company or have a demonstrated interest in storytelling.
Key Responsibilities:
The ideal candidate will have:
Note: The New York Post adheres to a hybrid work model.
Salary Range: $150,000 – $200,000
At The New York Post we recognize that attracting the best talent is key to our strategy and success as a company. As a result, our ranges reflect our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
In addition to compensation, the company provides eligible employees a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including “elective” benefits employees may select to best fit the needs and personal situations of our diverse workforce.
As an equal opportunity employer, the New York Post does not discriminate in hiring or the terms and conditions of employment because of an individual’s race, color, religion, national origin, age, disability, gender, sexual orientation, citizenship or any other characteristic protected by federal, state or local law. The New York Post will consider the provision of reasonable accommodations to known physical or mental disabilities of otherwise qualified applicants to enable them to participate in our application process and to effectively perform the essential functions of the job, unless doing so would impose an undue financial or operational hardship.
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