Consumer Cellular

Virtual Customer Representative - Phoenix Valley (240112)

Who We Are

Freedom is calling YOU! At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from your home allows you freedom from traffic jams, freedom from community microwaves, and the freedom to rock your fuzzy slippers while talking to customers on the phone.

We are not saying that Consumer Cellular created freedom, but we are saying we are really good at helping you achieve freedom to be your best self. We are now offering fully remote positions in your neighborhood. We provide the equipment, training, and culture to make you a world-class Virtual Customer Representative. All we ask of you is to come with a friendly attitude, a desire to help, and an internet connection that will keep you connected to our customers.

While this role is remote, you will still need to reside within 50 miles of our Phoenix Valley center.

What You will Do

1. Customer Champion – You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA
2. Technology Troubleshooter – When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers require assistance with how to operate their phone. Some of the areas you could assist include changing a SIM card, downloading apps, or adding contacts to their phone.
3. Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace.
4. Team Player – We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents.

What is in it for YOU –

1. Flexibility in Schedule – We offer full-time, part-time, and split-shift options.
2. Competitive Wage and Savings – ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out!
3. Career Growth – You are in charge of your career at Consumer Cellular and have the freedom to grow. Yes, you read that correctly – you have the freedom to self-promote through meeting and maintaining your metrics.
4. Paid Training – Full-time, 5-week training that is 100% paid!
5. Dynamite Benefits – Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?)

What Skills You Need (Do not worry we train the rest)

1. Right Attitude – Come prepared with an attitude focused on learning and creating great experiences for our customers.
2. Experience – A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience preferred.
3. Office Computer Skills – you will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet).
4. Work from Home Requirements –

• Internet Connection – You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data.
• Distraction-Free Workplace – You will need to provide an office setting in your home. Somewhere you can close out the world and noise so the customer can hear YOU.
• Location – While you work from home, you must be within 50 miles of a CCI facility. This is because we believe you should have the freedom to have team interaction when you choose. There is also an on-site and off-site IT support as needed.

1. Communication – While the ability to communicate professionally and politely is required, we have customers who need effective communication in both Spanish and English. The ability to communicate, verbal and written, in both Spanish and English is preferred. (Ability to successfully pass a fluency test is required to be considered for the Bilingual opportunity).

About Consumer Cellular

Consumer Cellular is the top-rated wireless provider that provides cellphones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S. based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 15 Times in a Row, making it the Most Awarded Brand for Wireless Customer Support among Value MVNOs. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2300 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Twitter, and Youtube.

Pre-employment background check and drug screen is required.

Primary Location

: United States-Arizona

Job

: Customer Service

Job Posting

: Apr 1, 2024

Unposting Date

: May 1, 2024