SEEK

Company Description

About SEEK Asia

SEEK is a diverse group of companies, comprised of a strong portfolio of online employment, educational, commercial and volunteer businesses. SEEK has a global presence (including Australia, New Zealand, China, Hong Kong, South-East Asia, Brazil and Mexico), with exposure to over 2.9 billion people and approximately 27 per cent of global GDP. SEEK makes a positive contribution to people’s lives on a global scale. SEEK is listed on the Australian Securities Exchange, where it is a top 100 company and has been listed in the Top 20 Most Innovative Companies by Forbes.

SEEK is present in Asia through JobStreet and JobsDB, two leading career platforms, with presence across Hong Kong, Indonesia, Malaysia, Shenzhen, Singapore, Thailand, and the Philippines. The business represents strong underlying growth and profitability (being the fastest growing part of SEEK’s portfolio of businesses) and attracts over 400 million visits a year.

A cornerstone of SEEK’s growth since its inception has been the passion of its people, its award-winning culture and our people’s strong dedication to the SEEK values. SEEK provides a culture of excellence and acceptance and celebrates employees diversity that contribute to the success of its organisation.

Our Culture

At SEEK we really value our culture and the way we work together to get stuff done. You will work with a group of hard-working, fun and caring people who will support you to have a successful and exciting career at SEEK.

Our dedication to fostering a work environment where people feel like they're making a difference every single day has helped us maintain being a leading job portal and Asia’ preferred destination for job seekers and organization. In other words, people like to come here – and we're proud of that!

Job Description

• Dedicated in delivering outstanding customer service via telephone & email
• Ready to support CC Operations via Inbound & Outbound call support
• Handle proactive interventions to improve customer experiences, handle customer's expectations and display ownership for customer's requests
• Liaise with appropriate departments to resolve issues brought up by customers
• Keep up-to-date on new or enhanced products / services in order to maintain a high level of service to customer
• Support the CC Management by continuously showcasing positive & professional work attitude, being a great teammate by supporting to the team where appropriate
• Conduct training for key customers (online/Webinar)
• Planning, coordinating and implementing assigned projects to accomplish a defined objective

Qualifications

• A Bachelor degree or equivalent experience in related fields
• Minimum 3 years of work experience in customer service area
• Required Skill(s): Internet Technology, Active English, Communication Skill
• Excellent proficiency in Word, Powerpoint and Excel
• Proficient spoken and written in English and Bahasa Indonesia
• Excellent interpersonal and customer service skills
• Passion for customers and relationship building
• Good problem-solving and decision-making capabilities
• Excellent at managing different scopes of work, being flexible to ambiguity, good organizational skills
• Excellent communication and analytical skills

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.