Front App

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.

More than 8,000 businesses across many different industries (manufacturing, logistics, travel, financial services, tech, etc.) use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best Workplaces for Millennials 2022 list.

As a Group Product Manager, you will be responsible for leading a team of product managers and driving the strategic vision, development, and execution of products within our organization. You will collaborate closely with cross-functional teams including engineering, design, marketing, and sales to deliver innovative solutions that meet customer needs and drive business growth.

What you'll do:

• Strategic leadership: Develop and articulate a clear product strategy aligned with the company's overall goals and objectives.
• Team leadership & development: Manage and mentor a team of product managers, setting a high bar and providing guidance, feedback, and support to foster their professional growth. Promote a culture of collaboration, innovation, and accountability within the product team.
• Product development & execution: work closely with cross-functional teams to define product requirements, establish timelines, and ensure timely delivery of high-quality products. Monitor key performance metrics and customer feedback to iterate on existing products and drive continuous improvement.
• Collaboration & communication: Build strong relationships with key stakeholders across the organization, including executives, engineering teams, sales, marketing, and customer support. Communicate product updates, milestones, and challenges effectively to ensure alignment and support from all stakeholders. Collaborate with sales and marketing teams to develop go-to-market strategies, positioning, and messaging for product launches.
• Product Evangelism: Serve as a passionate advocate for your products, both internally and externally. Gather customer feedback and market insights to drive product enhancements and inform future roadmap decisions.

What skills & experience do you need?

• Proven experience (8+ years) in product management, with a track record of successfully launching and managing products in a fast-paced environment.
• Prior experience in a managerial role.
• Strong leadership skills with the ability to inspire and motivate cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Strategic thinker with a data-driven approach to decision-making.

This is a hybrid role, expected to be in our San Francisco office on Tuesdays and Thursdays.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

The SF base salary range for this full-time position is $180,000 - $225,000 USD. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market based approach to pay. In addition to cash compensation (which includes base salary and, where applicable, may include commissions or overtime pay), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our Recruiting Team for additional information.

What we offer

✨ Competitive salary

???? Equity (we are post-series D & backed by some of the best VCs in the US)

???? Private health insurance fully covered by Front

???? Flexible Fridays - learn more here!

???? Flexibility to work from home 3 days/week (unless posted as a full-remote role)

???? Mental health support with Modern Health

???? Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.