Rainforest Cafe

Overview

Security Assistant Shift Manager

Security Assistant Shift Manager is an assistant to the Shift Manager on his/her assigned shift. The Assistant Shift Manager is responsible for all Shift Manager Duties in his/her absence. The Assistant Shift Manager will ensure effective communication between the line staff and the Security Shift Manager. The Security Assistant Shift Manager will ensure a professional and efficient operation; provide leadership, guidance, training and organization.

Responsibilities

• Assumes the role of Shift Manager in his/her absence
• Acts as a representative of the department and property, interacting with guests and employees in a courteous, professional manner
• Trains, supervises, and evaluates Security Staff on assigned shift
• Oversees patrols of the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the
• Security Shift Manager, to ensure the safety and protection of all persons on the property
• Regularly provides backup to Security officers on assigned shift
• Facilitates the daily shift operations of the Security Department
• Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility
• Provides exceptional guest service that differentiates us from the competition
• Assist Shift Manager in ensuring a maximum level of guest service and satisfaction throughout the property is achieved and maintained
• Attends departmental meetings and holding meetings as directed by Shift Manager
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports
• Ability to work all shifts, including weekends and holidays. Ability to work shifts lasting 10 or more hours occasionally.
• Performs other duties and responsibilities as requested

SUPERVISORY RESPONSIBILITIES:

• Security Officers to include (dispatchers, bikes, report writers, lost and found, and parking attendants)
• Lead Officers

Qualifications

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
• Ability to work efficiently, independently and cohesively, consistently producing quality results
• Computer literate in Microsoft Windows and Office applications required.
• Ability to read, analyze and interpret documents in English.
• Ability to properly respond to common inquiries from employees or guests.
• Ability to apply common sense reasoning to variety of situations.
• Ability to work under little or no supervision
• Ability to obtain a Clark County Nevada Concealed Carry of Weapons Permit (CCW)
• Ability to properly react rationally to high stress situations while maintaining a calm demeanor.
• Working knowledge and understanding of company and department rules, policies and procedures.
• Working knowledge of state and local laws and how to apply them.
• Ability to properly use security equipment such as; two way radio, handcuffs, etc.
• Ability to successfully complete and legally possess the following training certifications: Golden Nugget Firearms Qualification
• Electronic Control Device (i.e., Taser)
• Must successfully complete the following training certifications:
• Golden Nugget Basic & Advanced Security Academy
• Golden Nugget Handcuffing
• Golden Nugget Defensive Tactics
• Golden Nugget Dispatch Training
• Golden Nugget Report Writing Training
• Golden Nugget Lost and Found Training
• In-Service review training
• License Requirements
• Nevada Gaming Registration
• Current Alcohol Management Certification
• Current Nevada Driver’s License
• Current American Red Cross or Equivalent Adult CPR Certification
• Minimum age requirement is 21
• High School Diploma or Equivalent Required
• Bachelor’s or related degree Preferred
• One year or more of military, law enforcement, or hotel/gaming security.
• One or more years of customer service experience
• NO Felony Convictions

What we offer you: 

• Multiple benefit plans to suit your needs 
• Paid Time Off 
• 401K 
• Opportunities for advancement 
• Positive and respectful work environment where diversity is valued 
• Generous employee discounts on dining, retail, amusements, and hotels 
• Community volunteer opportunities 

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

Posted Salary Range

Starting from USD $50,000.00/Yr.