As a Happiness Deliverer Team Lead at On with a focus on DTC, your number one job is to ensure On’s web shop customers in Japan are Happy! Part of your goal is to help us become the best sports brand in the industry. Your team (we call them Happiness Deliverers) will be the face to our direct web shop customers and are responsible for inquiries via phone, email, and eventually live chat. With each case you and your team handle, you will aim to WOW our customers and will always strive to find a above-and-beyond customized solution.