Job Summary:
Plans and directs the work of Service Techs and Service Engineers in support of customer problems, ensuring product reliability in the field and total customer satisfaction. Manages the warranty program.
Responsibilities:
MEASUREMENTS:
This position:
Qualifications:
6-8 years experience in manufacturing, production and/or service. Ability to effectively interface with all levels of the organization as well as customers and vendors. Must be able to coordinate teams and efficiently problem-solve.
Education/Training Required:
Bachelor’s degree in Engineering, Marketing, Finance or Business (or international equivalent) desirable. Proficiency in computer software necessary for the position.
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