Job Requisition ID: 160459
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
The role will cover training needs analysis by way of assessment with subsequent design, development, planning and implementation of Sales, Soft Skills, Aftersales and Staff Development training utilizing blended learning. Using knowledge of the effectiveness of methods such as classroom training, demonstrations, train the trainer, meetings, conferences, workshops and eLearning.
What you will do
- Develop and deliver engaging training to ensure that all distributor and company policies and procedures are adhered to, in line with Academy quality standards and stakeholders approval
- Coach, Train and Mentor Delegates as well as Academy Associates.
- Create and encourage positive, energetic, memorable and productive learning environments for all delegates/participants.
- Complete Pre and Post training assessment for knowledge gained to promote continuous improvement.
- Embed eLearning material into training programme, create eLearning material and online assessments
- Ensure active promotion and continuous improvement of staff and customer engagement activities.
- Work closely with the Brand to develop training that enhances business performance, measure such performance and make adjustments to programmes to continually improve.
- Ensure Health, Safety & Environment (HSE) management system requirements and SOPs are implemented in the area of responsibility.
- Ensure that HSE training awareness are undertaken for self and team members as required by HSE management system.
- Provide support during Internal/External Audits and take necessary corrective actions against audit findings.
- Participate in HSE incident investigation as appropriate and ensure corrective preventive actions are adequately taken and closed out.
- Responsible for delivering and managing all components of delegate progress through to certification.
- Arranging and conducting competency testing and arranging and invigilating examinations
- Develop training content and material and implement for all staff in distributor and retail market.
- Maintain learner records and update reporting details, with emphasis on protecting learner & customer data.
- Maintenance and development of training aids and equipment.
- Actively promote a safe and clean working environment in accordance with current legislation.
- Manage training needs analysis of the business and advise according to market trends and distributor guidelines.
- Assist with the orientation, training and coaching of staff, management and other stakeholders to increase efficiency within the workplace
- Ensure the successful implementation of distributor commercial training, fix it right activities, value chain and Brand training activities.
- Monitor, review and implement occupational health and safety, operational standards, technical support training activities.
- Conduct dealer visits as required to identify individual training requirements and complete post course evaluations.
- Support all branches with training in relation to support in terms of campaigns, service schedules and new model launch activities.
- Ensure compliance with respective Brand requirements and adherence to all distributor policies, related to training.
- Support external company training by-way-of material development and subsequent delivery.
- Promote eLearning culture and incorporate e:earning into training programme
Required Skills to be successful
- Content design, Facilitation skills,
- Coaching skills
- Influence and Negotiation
- Advanced Excel/PowerPoint Knowledge
- Instructional Design
What equips you for the role
- Bachelor’s degree or equivalent in Education, Management or Engineering
- Knowledge of adult learning processes, instructional design techniques, best practice learning tools and evaluation methodologies
- Working knowledge and understanding of Automotive processes and systems
- A minimum of 4 years’ experience in training design, delivery, assessments and training technologies.
- Ability to provide outstanding customer service
- Ability adjust priorities and structure time wisely in a fast paced environment
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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