JPMorgan Chase & Co.

As a leading global financial institution in the technology age, data is our most important and sensitive asset. Protecting the quality, accuracy, and security of our data is paramount to the success of our company and clients. 

Help shape the direction of our Chief Data Office Experience Design team. As the Design Lead on this new team, you’ll be both producing and directing product design for our internal cross-LOB Data and Analytics ecosystem. Your data and AI acumen will be critical in this role as you tackle ambiguity in a fast-paced, results-driven environment. 

As a UX design lead, you’ll focus on internal-facing applications and will be responsible for delivering innovative design solutions to complex data problems in a collaborative environment. Working as a valued member of a multidisciplinary team, you’ll work in partnership with our product managers, business stakeholders and development teams to shape the direction of our products.

In this role, you will:

• Work on the internal products and services for our Chief Data & Analytics Office of JP Morgan’s Commercial & Investment Bank.
• Translate complex ideas into understandable concepts that evolve and enhance the data product experiences.
• Articulate opportunities for human-centered automation and AI/ML in the data lifecycle.
• Engage in portfolio prioritization to help set the strategy for the team. Champion enhancements grounded in user research and analysis.
• Engage and build alignment across different partners and teams.
• Establish a strong design process with partners. 
• Lead and create end-to-end product and experience design by:
• Leading research to understand user needs and define opportunities through usability and empathy studies.
• Creating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools.
• Supporting effective storytelling and presentation of visual concepts to various stakeholders.
• Review user stories to ensure measurement aligns with user research findings, experience metrics, and business outcomes.
• Creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.
• Deliver work that’s not only user-friendly, but which also produces results – measuring your work’s value by identifying success criteria and performing user validation throughout the design process.

To be a successful candidate for this role, you should:

• Be a UX/Product Designer with 10 years of experience who can articulate your design decisions.
• Have proficiency designing for data-led experiences and have a thorough understanding of data analytics and data science workflows.
• Be a problem solver who works best within a collaborative team-focused environment.
• Be comfortable learning complex financial and regulatory concepts.
• Be a detail-focused, self-starter, comfortable with ambiguity and evolving business requirements.
• Understand what makes an experience good or bad. You can think through user problems, find reasonable solutions, explain your rational to multiple roles, mock them up in detail, and work with engineers to build them.
• Understand and practice the different phases of the user research and design process –validating hypotheses with users, effectively communicating concepts, creating low/high fidelity prototypes.
• Be comfortable giving and receiving feedback and critique.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.